Internet Fax Troubleshooting
If there is a mail delivery error while sending an Internet Fax, the
mail server will send an error message back to the machine and
the error message will be printed. If there is an error while
receiving mail, an error message is printed (Ex. The message
being sent to the machine was not in a TIFF-F format.) All
documents transmitted to the machine via E-mail must be in a
If an error message is printed while receiving E-mail text from a
PC ATTACHED FILE FORMAT NOT SUPPORTED the
senders mail application may not be set for a Plain Text format
or Vcard the virtual business card feature may be set to ON.
If the receiver's mail system is not compatible with the MIME
format, you cannot transmit a document to the receiver.
Depending on the receiver's server, there are some cases that
the error mail will not be sent back.
Messages cannot be received in an HTML format. This format
is not supported. All messages must be received in a TIFF-F
If the size of a documents image data is huge, there is a
possibility of unsuccessful transmission if the system
administrator has imposed a limit on the maximum size of E-
mails and their attachments. The document you are sending
should be separated into smaller documents that will be
accepted by the mail server. (Ex. A 42 page document of the
CCITT#1 test chart is approximately 1Mbyte in size).
If you do not receive E-mail, check the Auto Polling setting and
If you cannot retrieve mail from the mail server, check the
settings for the POP3 server and Mailbox name. Check that the
POP3 password is entered correctly. This setting is case
If Relay Broadcast is not forwarding E-mail to a G3 Fax, check
the Relay Broadcast settings and Relay Domain registration. A
Relay Domain must be entered for this function to work.
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