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Brother NC-100h Network User's Manual

Multi-protocol on-board print/scan server.
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Multi-Protocol On-board Print/Scan Server
Network User's Guide
NC-110h
Please read this manual thoroughly before using the machine. You can print or
view this manual from the CD-ROM at any time, please keep the CD-ROM in a
convenient place for quick and easy reference at all times.
The Brother Solutions Center (http://solutions.brother.com) is your one stop
resource for all your machine needs. Download the latest drivers and utilities for
your Brother machine, read the FAQs and troubleshooting tips.
Version A

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Troubleshooting

   Also See for Brother NC-100h

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   Summary of Contents for Brother NC-100h

  • Page 1

    CD-ROM at any time, please keep the CD-ROM in a convenient place for quick and easy reference at all times. The Brother Solutions Center (http://solutions.brother.com) is your one stop resource for all your machine needs. Download the latest drivers and utilities for your Brother machine, read the FAQs and troubleshooting tips.

  • Page 2

    Compilation and Publication Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.

  • Page 3

    Dollard-des-Ormeaux, PQ, Canada H9B 3H6 Brother fax-back system (USA) Brother has set up an easy-to-use fax-back system so you can get instant answers to common technical questions and information about all our products. This is available 24 hours a day, seven days a week. You can use the system to send the information to any fax machine.

  • Page 4

    - Consult the dealer or an experienced radio/TV technician for help. Important Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user's authority to operate the equipment. Industry Canada Compliance Statement (For Canada only) This Class B digital apparatus complies with Canadian ICES-003.

  • Page 5

    Declaration of Conformity (Europe) Brother Industries, Ltd., 15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561, Japan declare that this product is in conformity with the following normative documents. Safety: EN 60950, EMC: EN 55022 Class B, following the provisions of the Low Voltage Directive 73/23/EEC and the Electromagnetic Compatibility Directive 89/336/EEC (as amended by 91/ 263/EEC and 92/31/EEC).

  • Page 6: Table Of Contents

    Table of Contents Introduction... 1-1 Computer Network Basics ... 1-1 Overview... 1-1 Protocols ... 1-1 Protocol Configuration Items ... 1-2 TCP/IP Configuration ... 1-2 Network Connection ... 1-4 Types of Network... 1-4 Peer-to-Peer Printing... 1-4 Network Example ... 1-5 Example : Peer-to-Peer (TCP/IP) ... 1-5 Features ...

  • Page 7

    (Printer Driver already installed) ... 4-3 For Windows Overview... 4-4 TCP/IP Printing ... 4-5 Installing the Brother Peer to Peer Software ... 4-5 Associating to the printer ... 4-6 Adding a Second Brother LPR Port ... 4-7 Other Sources of Information... 4-7 Network Printing from Macintosh®...

  • Page 8

    Troubleshooting ... 6-1 Overview... 6-1 Installation problems... 6-1 Intermittent Problems ... 6-3 TCP/IP Troubleshooting ... 6-3 Windows Troubleshooting... 6-4 Appendix ... A-1 Appendix A ...A-1 General Information...A-1 BRAdmin Professional utility (Recommended) ...A-1 Web BRAdmin ...A-1 Using Services...A-2 General...A-2 Appendix B ...A-3 Updating other machines through the Network (Windows Appendix C ...A-6...

  • Page 9: Introduction

    The network-connected Brother machine allows multiple computers to carry out several independent print jobs on one machine. To use the Brother machine through a network, you need to select a protocol, configure the Print/Scan server, and set up the computers you use.

  • Page 10: Protocol Configuration Items

    Protocol Configuration Items TCP/IP Configuration • IP Address • Subnet mask • Gateway (when routers exist on your network) IP Address An IP address is a series of numbers that identifies each computer connected to a network. An IP address consists of four numbers separated by dots.

  • Page 11

    Gateway (and Router) A Gateway is the transfer device that passes data between networks. A gateway is a network point that acts as an entrance to another network and sends data transmitted via the network to an exact destination. The router knows where to direct data that arrives at the gateway.

  • Page 12: Network Connection

    We recommend to use this product in a Peer to Peer environment in which each computer directly sends and receives data to and from the Brother machine. Peer-to-Peer Printing Each computer requires configuration of the printer port.

  • Page 13: Network Example

    • If a TCP/IP environment has already been established, we recommend using Peer-to-Peer. • If routers are in use, then computers can access the Brother machine through the routers. (In this case, the Gateway address must be configured.) • The Brother machine can also communicate with Macintosh (TCP/IP compatible Operating Systems) devices.

  • Page 14: Features

    Once configured, it allows your machine to print, scan documents and PC-FAX over a network. This is supplied with Brother's Peer to Peer printing software allowing you to easily share the machine as a small workgroup printer. Network Printing ®...

  • Page 15: Management Utilities

    Internet Fax / Scan to E-mail Server (Download only) (FAX-1940CN/MFC-3340CN/MFC-5440CN/MFC-5840CN only) The Brother machine can be assigned an E-mail address allowing you to send, receive or forward documents over a Local Area Network or the Internet to PC’s or other Internet Fax machines. In...

  • Page 16: Tcp/ip Configuration

    APIPA to Off using the control panel. For more information, see page 3-14. If the APIPA protocol is disabled, the default IP address of a Brother Print/Scan server is 192.0.0.192. However, you can easily change this IP address number to match with the IP address details of your network.

  • Page 17: Using The Machine's Control Panel To Allocate An Ip Address

    Changing the IP Address using the BRAdmin Professional utility Please use the BRAdmin Professional utility version that was supplied on the CD-ROM with your Brother product. You can also download the latest Brother BRAdmin Professional utility version from http://solutions.brother.com. This utility is only available for Windows Start the BRAdmin Professional utility (from Windows ®...

  • Page 18: Using Bradmin Professional Utility And The Tcp/ip Protocol To Set The Ip Address

    Enter the IP address, Subnet mask and Gateway (if needed) of your Print/Scan server. Click OK then select Close. With the correctly programmed IP address, you will see the Brother Print/Scan server in the device list. TCP/IP CONFIGURATION 2 - 3...

  • Page 19: Assigning Tcp/ip Information Automatically (advanced)

    Assigning TCP/IP Information Automatically (Advanced) Using DHCP to Configure the IP address The Dynamic Host Configuration Protocol (DHCP) is one of several automated mechanisms for IP address allocation. If you have a DHCP Server in your network (typically a Unix/Linux or Windows 2000, XP network) the Print/Scan server will automatically obtain its IP address from DHCP server and register its name with any RFC 1001 and 1002-compliant dynamic name services.

  • Page 20: Using Rarp To Configure The Ip Address

    For AT&T UNIX-based systems, type: ps -ef | grep -v grep | grep rarpd The Brother Print/Scan server will get the IP address from the rarp daemon when the printer is powered on. Using BOOTP to Configure the IP Address BOOTP is an alternative to rarp that has the advantage of allowing configuration of the subnet mask and gateway.

  • Page 21

    Depending on the system, this entry might be called “bootps” instead of “bootp”. In order to enable BOOTP, simply use an editor to delete the “#” (if there is no “#”, then BOOTP is already enabled). Then edit the BOOTP configuration file (usually /etc/bootptab) and enter the name, network type (1 for Ethernet), Ethernet address and the IP address, subnet mask and gateway of the Print/Scan server.

  • Page 22: Front Panel Setup

    LAN menu. You can also set up the LAN settings using BRAdmin. (See chapter 2 or visit at: http://solutions.brother.com) The LAN menu selections allow you to setup the Brother machine for your network configuration. Press appropriate number, menu, there are two main selections: Setup TCP/IP and Setup Misc.

  • Page 23: Setup Tcp/ip

    Setup TCP/IP This menu has nine sections: BOOT Method, IP Address, Subnet Mask, Gateway, Host Name, WINS Config, WINS Server, DNS Server and APIPA. BOOT Method This selection controls how the machine obtains the IP address for itself. The default setting is Auto. (For MFC-410CN, MFC-620CN, MFC-3340CN, MFC-5440CN, MFC-5840CN) Menu/Set...

  • Page 24

    -ax | grep -v grep | grep rarpd For AT&T UNIX-based systems, type: ps -ef | grep -v grep | grep rarpd The Brother Print/Scan server will get the IP address from the rarp daemon when it is powered on. BRN_310107...

  • Page 25

    BOOTP mode BOOTP is an alternative to rarp that has the advantage of allowing configuration of the subnet mask and gateway. In order to use BOOTP to configure the IP address make sure that BOOTP is installed and running on your host computer (it should appear in the /etc/services file on your host as a real service;...

  • Page 26: Ip Address

    DHCP mode Dynamic Host Configuration Protocol (DHCP) is one of several automated mechanisms for IP address allocation. If you have DHCP server in your network (typically a Unix, Windows the Print/Scan server will automatically obtains its IP address from DHCP server and register its name with any RFC 1001 and 1002- compliant dynamic name services.

  • Page 27

    (For DCP-310CN) Menu Press to select 3.LAN. Press Press to select 1.Setup TCP/IP. Press Press to select 2.IP Address. Press Press Press to select Press Press repeatedly to enter the first three-digit number for the IP address. Press Repeat this step until you have entered the fourth three-digit number to complete the IP address.

  • Page 28: Subnet Mask

    Subnet Mask This field displays the current subnet mask used by the machine. If you are not using DHCP or BOOTP to obtain the subnet mask, enter the desired subnet mask. Check with your network manager for the subnet mask to use. (For MFC-410CN, MFC-620CN, MFC-3340CN, MFC-5440CN, MFC-5840CN) Menu/Set...

  • Page 29: Gateway

    Gateway This field displays the current gateway or router address used by the machine. If you are not using DHCP or BOOTP to obtain the gateway or router address, enter the address you wish to assign. If you do not have a gateway or router, leave this field blank.

  • Page 30: Host Name

    You can register the machine name on the Network. This name is often referred to as a NetBIOS name; it will be the name that is registered by the WINS server on your network. Brother recommends the name BRN_XXXXXX (where XXXXXX is the last six digits of the Ethernet address) (up to 15 characters).

  • Page 31: Wins Config

    WINS Config This selection controls how the machine obtains the IP address for the WINS server. (For MFC-410CN, MFC-620CN, MFC-3340CN, MFC-5440CN, MFC-5840CN) Menu/Set Press to select Auto or Static. Press Menu/Set Press Stop/Exit Press (For DCP-310CN) Menu Press to select 3.LAN. Press Press to select 1.Setup TCP/IP.

  • Page 32: Wins Server

    WINS Server (For MFC-410CN, MFC-620CN, MFC-3340CN, MFC-5440CN, MFC-5840CN) Menu/Set Press to select Primary or Secondary. Press Menu/Set Press Enter the WINS Server address. Menu/Set Press Stop/Exit Press (For DCP-310CN) Menu Press to select 3.LAN. Press Press to select 1.Setup TCP/IP. Press Press to select 7.WINS Server.

  • Page 33

    Primary WINS Server IP Address ® This field specifies the IP address of the primary WINS (Windows Internet Naming Service) server. If set to a non-zero value, the machine will contact this server to register its name with the ® Windows Internet Name Service.

  • Page 34: Dns Server

    DNS Server (For MFC-410CN, MFC-620CN, MFC-3340CN, MFC-5440CN, MFC-5840CN) Menu/Set Press to select Primary or Secondary. Press Menu/Set Press Enter the DNS Server address. Menu/Set Press Stop/Exit Press (For DCP-310CN) Menu Press to select 3.LAN. Press Press to select 1.Setup TCP/IP. Press Press to select 8.DNS Server.

  • Page 35: Apipa

    Primary DNS Server IP Address This field specifies the IP address of the primary DNS (Domain Name Service) server. Secondary DNS Server IP Address This field specifies the IP address of the secondary DNS server. It is used as a backup to the Primary DNS server address. If the Primary server is unavailable, the machine will contact the Secondary DNS server.

  • Page 36

    (For DCP-310CN) Menu Press to select 3.LAN. Press Press to select 1.Setup TCP/IP. Press Press to select 9.APIPA. Press Press to select On or Off. Press Press Stop/Exit Press FRONT PANEL SETUP 3 - 15...

  • Page 37: Setup Misc

    Setup Misc. Ethernet Ethernet link mode. Auto allows the print server to operate in 100BaseTX full or half duplex, or in 10BaseT full or half duplex mode by auto negotiation. 100BaseTX Full Duplex (100B-FD) or Half Duplex (100B-HD) and 10BaseT Full Duplex (10B-FD) or Half Duplex (10B-HD) fix the print server link mode.

  • Page 38

    (For DCP-310CN) Menu Press to select 3.LAN. Press Press to select 2.Setup Misc. Press Press to select 1.Ethernet. Press Press to select Auto/100B-FD/100B-HD/ Press 10B-FD/10B-HD. Press Stop/Exit Press FRONT PANEL SETUP 3 - 17...

  • Page 39: Time Zone

    Time Zone This field displays the time zone you can set for your country. The time is the difference between your location and Greenwich Mean Time. This time will be shown on documents received via the Internet. For example the Time Zone for Eastern Time in the USA and Canada is GMT-05:00.

  • Page 40: Network Configuration List

    ® Windows Time Zone Setting You can determine the time difference for your location by using the Time Zone setting in Windows Click on Start. Select Settings / Control Panel. Double click on Date/Time. Select Time Zone. Verify your time zone setting from the pull-down menu (this menu displays the time difference from GMT).

  • Page 41: Restoring The Network Settings To Factory Default

    Restoring the Network Settings to Factory Default To restore all network settings of the internal Print/Scan server to factory default, please follow the steps below. (For MFC-410CN, MFC-620CN, MFC-3340CN, MFC-5440CN, MFC-5840CN) Make sure the machine is not operating, then disconnect all the cables from the machine (except power cable).

  • Page 42: Network Printing From Windows (peer To Peer)

    APIPA protocol, set APIPA to Off using control panel. For more information, see page 3-14. If the APIPA protocol is disabled, the default IP address of a Brother Print/Scan server is 192.0.0.192. To change it, use the machine’s control panel, the BRAdmin Professional utility software or let your DHCP server allocate an IP address to the printer.

  • Page 43: Windows 2000/xp (tcp/ip) Configuration

    ® Windows 2000/XP (TCP/IP) Configuration The default configuration of Windows installs the TCP/IP protocol. Refer to the appropriate section in this chapter for more information. ® Windows 2000/XP Printing (Printer Driver not yet installed) ® By default, Windows software required for you to be able to print. This chapter describes the most commonly used configurations, Standard TCP/IP Port printing.

  • Page 44: Windows 2000/xp Printing (printer Driver Already Installed)

    ® Windows 2000/XP will now contact the printer that you specified. If you did not specify the correct IP address or name then you will receive an error message. Click the Finish button to complete the Wizard. Now that you have configured the port, you must specify which printer driver you wish to use.

  • Page 45: For Windows 98/me Users

    APIPA protocol, set APIPA to Off using control panel. For more information, see page 3-14. If the APIPA protocol is disabled, the default IP address of a Brother Print/Scan server is 192.0.0.192. To change it, use the machine’s control panel, the BRAdmin Professional utility software or let your DHCP server allocate an IP address to the printer.

  • Page 46: Tcp/ip Printing

    Push the Next button in response to the Welcome message. Select the Brother Peer to Peer Print (LPR) button. Select the desired directory to install the Brother Peer to Peer Print (LPR) files and push Next. The installation program will create the directory for you if it does not already exist on your disk.

  • Page 47: Associating To The Printer

    You must now enter the actual IP address of the Print/Scan server in the Printer name or IP address field. If you have edited the hosts file on your computer or are using Domain Name System, you can also enter the name of the print server. As the Print/Scan server supports TCP/IP and NetBIOS names, you can also enter the NetBIOS name of the Print/Scan server.

  • Page 48: Adding A Second Brother Lpr Port

    You have now finished installing the Peer to Peer Print (LPR) software. Adding a Second Brother LPR Port You do not re-run the install program to add a new Brother LPR port. Instead, press the Start button, select Settings, and open the Printers window.

  • Page 49: Network Printing From Macintosh

    OS X allow your machine to automatically configure its IP address settings. Refer to the information below if you wish to learn how to configure ® a Brother machine into a Mac OS X Simple Network Configuration ® environment. Please note that you must use the version Mac OS 10.2.4 or greater.

  • Page 50

    Run the Print Center software and click Add. Select Rendezvous (maybe changed in the future version of the ® Mac OS X) and any Simple Network Configuration compatible machines will be displayed. NETWORK PRINTING FROM MACINTOSH® 5 - 2...

  • Page 51

    Select the machine and click the Add button. Click the machine and click the Make Default button to set the printer as the default printer.The machine is now ready to print. 5 - 3 NETWORK PRINTING FROM MACINTOSH®...

  • Page 52: Troubleshooting

    Troubleshooting Overview This chapter describes procedures for troubleshooting problems you may encounter with a Brother Print/Scan server, it is divided into the following sections: Installation Problems Intermittent Problems Protocol-Specific Troubleshooting Installation problems If you cannot print over the network, check the following: Make sure that the machine is powered on, is on-line and ready to print.

  • Page 53

    If you are running Macintosh If you are using the Quick Draw driver make sure that you can see the Print/Scan server name under the Brother Ink (IP) icon in the Chooser. If it is visible, then the connection is good,...

  • Page 54: Intermittent Problems

    Ethernet addresses to pass through (a process known as filtering); therefore, such a bridge must be configured to allow Brother Print/Scan server addresses. Likewise, a router can be set up to pass only certain protocols, so be sure that the desired protocol can be passed through to the Print/Scan server.

  • Page 55: Windows 98/me Peer To Peer Print (lpr) Troubleshooting

    If you are having trouble printing on a Windows network (LPR method), check the following: Make sure that the Brother LPR Port driver is correctly installed and configured according to the “TCP/IP Printing” on page 4-5. Try to turn the Byte Count on in the Configure port area of printer driver properties.

  • Page 56: Appendix

    Windows 2000/XP • Brother Web BRAdmin Professional utility for IIS* BRAdmin Professional utility (Recommended) The Brother BRAdmin Professional utility can use the TCP/IP protocol. This utility allows you to graphically manage aspects of the network and printer. Web BRAdmin The Web BRAdmin software is designed to manage all LAN/WAN Brother network connected devices.

  • Page 57: Using Services

    General A service is a resource that can be accessed by computers that wish to print to the Brother Print/Scan server. The Brother Print/Scan server provides the following predefined services (do a SHOW SERVICE command in the Brother Print/Scan server remote console to see a list of available services): Enter HELP at the command prompt for a list of supported commands.

  • Page 58: Updating Other Machines Through The Network (windows Only)

    ® (Windows only) It is possible to program a Brother machine on the network with either settings from an already programmed machine or with data from the Brother PC-FAX Address Book. (See Software User’s Guide chapter When Brother PC-FAX is used from a PC that has BRAdmin Professional installed, an extra option appears in BRAdmin Professional.

  • Page 59

    Book dialog box. The left side of the dialog box displays the One- Touch / Speed-Dial numbers read from the machine. The right side displays a list of Brother Address Book members. You can add One- Touch / Speed-Dial numbers from the machine to this list or send members from the Address Book list to the machine.

  • Page 60

    A dialog box is displayed showing the upload status of the current machine and beneath this the whole progress is displayed if updating multiple machines. When the process is finished a dialog box is displayed showing which machine on the network has been updated. APPENDIX A - 5...

  • Page 61: Appendix C

    Appendix C Specifications Operating System Support ® Windows 98/98SE/Me and Windows ® Mac OS 8.6-9.2 / Mac OS Protocol Support TCP/IP (including the following) - RARP, BOOTP, DHCP, APIPA, NetBIOS Name Resolution, WINS, DNS Resolver, LPR/LPD, Port9100, mDNS, TELNET, SNMP, TFTP Network 10/100Base-TX Ethernet Network Network Printing...

  • Page 62: Network Scanning

    Network Scanning ® Windows 98/98SE/Me and Windows Up to 25 clients can be connected to one machine at a time. Computer Requirements (for drivers, BRAdmin Professional, Peer-to-Peer software, etc.) - Pentium 75MHz or Higher for Windows - Pentium 150MHz or Higher for Windows - Pentium 133MHz or Higher for Windows - Pentium 233MHz or Higher for Windows - 24MB or greater (32MB recommended) for Windows...

  • Page 63: Management Utilities

    ® For Macintosh connection Computer - Ethernet ready Power Macintosh - 32MB or more (64MB or more recommended) for Mac OS - 128MB or more (160MB or more recommended) for Mac OS or greater ® - Mac OS 8.6-9.2 / Mac OS Management Utilities BRAdmin Professional utility ®...

  • Page 64: Function Table And Factory Default Settings

    Function Table and Factory Default Settings (For MFC-410CN, MFC-620CN, MFC-3340CN, MFC-5440CN, MFC-5840CN) LEVEL LEVEL LEVEL THREE 5.LAN 1.Setup 1.BOOT Method 4.LAN TCP/IP 2.IP Address for MFC- 5440CN) 3.Subnet Mask 4.Gateway 5.Host Name 6.WINS Config 7.WINS Server 8.DNS Server 9.APIPA 2.Setup 1.Ethernet Misc.

  • Page 65: Index

    APIPA ... 2-1 BINARY_P1 ... A-2 BOOT Method ... 3-2 BOOTP ... 2-5 BRAdmin Professional 2-2 BRN_xxxxxx_P1 ... A-2 Brother LPR Port ... 4-5 Brother Peer to Peer Software ... 4-5 DHCP ... 2-1 DNS Server ... 3-13 Ethernet ... 3-16 Factory Default ...

  • Page 66

    TCP/IP Printing ... 4-5 TCP/IP protocol ... 2-1 TEXT_P1 ...A-2 Time Zone ... 3-18 Warp Server ... 4-1 Web BRAdmin ...A-1 Windows Printing (2000/XP) ... 4-2 Windows Printing (98/ME) ...4-4 WINS Configuration ... 3-10 WINS Server ... 3-11 INDEX I - 2...

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