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Mitel IP Phone 420 Quick Reference
Handset with
finger rest
Speaker
Audio Control Keys
Volume buttons control
Delivers high-quality
handset, speaker, and ring
sound
volume. Headset, Mute,
and Speaker buttons
illuminate when functions
are active.
The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 420 is covered by patents as listed at http://www.shoretel.com/about/patents.html. The product is
PN 800-1763-01
also covered by other pending patent applications. ShoreTel, Inc. All rights reserved.
Function Keys
Indicator LED
Perform core
Flashing light alerts
telephony functions
the user to incoming
(Transfer, Conference,
calls and unheard
Directory, History,
voice messages
Voicemail, Hold)
Display
area
Call appearance
buttons
Indicate active,
incoming, or
on-hold calls
Navigation key pad
and
selector button
Select options in the
interface
Dial Pad
Microphone

GUIDE TO LEDS

Your ShoreTel IP Phone 420 provides visual cues
about its operational status:
Steady Green: Phone is in use (dialing or off hook)
Blinking Green (Fast): Call on hold or call parked
Blinking Green (Slow): Incoming call

PORTS ON THE PHONE

.

STATUS ICONS

The following icons are displayed on the phone to indicate operational status:
Off-screen call (on main display)
Voicemail message indicator (on main display)
Secure call
Missed call (on main display and in History)
Inbound call (in History)
Outbound call (in History)
Transferred call (in History)
Workgroup Agent logged in
Workgroup Agent logged out
Workgroup Agent wrap up
Handset
PC port
port
Headset
Network
port
port

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Summary of Contents for Mitel IP420

  • Page 1 Mitel IP Phone 420 Quick Reference Handset with PORTS ON THE PHONE finger rest Function Keys Indicator LED Perform core Flashing light alerts telephony functions the user to incoming (Transfer, Conference, calls and unheard Directory, History, voice messages Voicemail, Hold)
  • Page 2 Mitel IP Phone 420 Quick Reference PHONE OPERATION Change Call Handling Mode + Password + Place calls Change extension assignment + Password + Use the handset, the speakerphone, or a headset Lift handset or press + Ext. Unassign extension assignment...
  • Page 3 MITEL VOICEMAIL QUICK REFERENCE Leaving a Message Enabling Office Anywhere (On-Net) Voicemail Operations Managing Messages If you have the proper permission, you can After listening to a message, you can replay it, assign your extension to any phone on the sys-...
  • Page 4 © Copyright 2018, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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