Receiving Faxes; Sending Faxes - Brother MFC-490CW User Manual

Telephone Line or Connections
Difficulty
Dialing does not work. (No dial
tone)
The machine does not answer
when called.

Receiving Faxes

Difficulty
Cannot receive a fax.

Sending Faxes

Difficulty
Cannot send a fax.
Transmission Verification Report
says 'Result:NG'.
130
Suggestions
Check that the machine is plugged in and that the On/Off key is on.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
(Canada only) Change Tone/Pulse setting. (See the Quick Setup Guide.)
Send a fax manually and wait to hear the fax receiving tones before you press
Black Start or Color Start. (See Sending a fax manually on page 39.)
Make sure the machine is in the correct receiving mode for your setup.
(See Choose the correct Receive Mode on page 40.) Check for a dial tone. If
possible, call your machine to hear it answer. If there is still no answer, check that
the telephone line cord is plugged into the telephone wall jack and the LINE jack
of the machine. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Suggestions
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
Make sure the machine is in the correct receiving mode for your setup.
(See Receive mode settings on page 43.)
If you often have interference on the telephone line, try changing the menu setting
of Compatibility to Basic(for VoIP). (See Telephone line interference
on page 134.)
Suggestions
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
Make sure that the Fax
(See Entering Fax mode on page 32.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error.
(See Reports on page 73.)
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (see Turning off Memory Receive Operations
on page 48), print fax messages in memory (see Printing a fax from the memory
on page 49) or cancel a Delayed Fax or Polling Job (see Checking and canceling
waiting jobs on page 38). If the problem continues, ask the telephone company to
check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to Basic(for VoIP).
(See Telephone line interference on page 134.)
key is illuminated.
' '
Result:NGERROR on the Transmission