Troubleshooting And Routine Maintenance; Troubleshooting; If You Are Having Difficulty With Your Cordless Handset - Brother BCL-D10 User Manual

Troubleshooting and Routine
4
Maintenance

Troubleshooting

IMPORTANT
For technical help, you must call the country where you bought the cordless handset. Calls
must be made from within that country.
If you think there is a problem with your cordless handset, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com.

If you are having difficulty with your cordless handset

Difficulties
The cordless handset does not
operate.
Dialing or receiving does not work.
Bad phone line connection
The battery does not charge.
The battery performance is still
poor after recharging.
Suggestions
Check that the battery is charged properly. (See Charging the
battery on page 24.)
Check that the phone line connection of the machine (base unit).
Check that the machine (base unit) is plugged in and the On/Off key on the
machine (base unit) is on.
Check that the battery is charged properly. (See Charging the
battery on page 24.)
Come closer to the machine (base unit). The cordless handset may be too far from
the machine (base unit).
Check that there are no electronic devices between the machine (base unit) and
the cordless handset.
Come closer to the machine (base unit). The cordless handset may be too far from
the machine (base unit).
During the conversation, try to adjust the angle of the antenna to improve
reception.
Move away from walls.
Try to change the Echo Control setting. (See Echo Control on page 21.)
Check that the battery is installed properly in the cordless handset. (See
Replacing the battery on page 25.)
Check that the cordless handset is placed properly in the cradle and LED turns
green. (See Charging the battery on page 24.)
Clean the charger contacts for both cordless handset and the cradle. (See
Cleaning on page 24.)
It is time to replace the battery. (See Replacing the battery on page 25.)
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