Black Box Zero Client S100 User Manual page 123

Q3, Cannot log into the selected host.
1) A pop-up window says that the device's serial number is invalid.
Solution: Contact our technical support team with the device's serial number.
2) Unstable Local Area Network (LAN).
Solution: Examine cable and switch and make sure the zero clients are connected to the
host in the same LAN.
3) IP address pool is full that new devices cannot login.
Solution: Lease more IP addresses, and recommend shorten IP address tenancy time in
case there is a plenty of mobile devices connecting to the same network.
4) IP address conflict that the sign-in of one user may log the other out.
Solution: Make sure all devices use different IP address from the others in the same LAN.
Recommend using default DHCP instead static IP addresses.
Q4, USB devices do not work, there is no sound or there are lags on
scrolling or playing a video.
If you have one or all of the above problems, you may probably see "cpaccel.exe"
(Cloudpoint Multimedia Accelerator) error message from Windows or by running vMatrix
Diagnostic Tool. This is due to some file missing of vMatrix Server Manager, mainly caused
by mistaken removal or block of fire-wall or anti-virus software. The best and quickest way
to fix this problem is to re-install vMatrix Server Manager (make sure you have disabled
security software before installation). If you still have this problem in use, you may have to
add vMatrix files or ports to exception list of security software. Also refer to How to
Configure Firewall and Antivirus software for BlackBox Products on this page.
P5, Forget the password for device lock.
Press F2 on device boot to clear device configurations.
Q6, Forget the password for settings lock.
Long press the switch button until you see the resetting window.
RDS Solution With vMatrix User Manual
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