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Did you know?
Registering your product online simplifies proof of purchase in
the event of a warranty claim.
Head to our website to fill out the product registration form:
britax.com.au
MAKING A WARRANTY CLAIM
Your rights under a Britax company warranty are separate from and independent of your
rights under the statutory consumer guarantees. What you need to do to enforce your rights
under a statutory consumer guarantee is set out in the Australian Competition
and Consumer Commission's Consumer Guarantees - A Guide for Consumers.
To make a claim under a Britax company warranty, please contact our customer
service team on:
Australia: 1300 303 330
New Zealand: 0508 688 822
or alternatively by email at:
Australia: au-support@britax.com
New Zealand: nzoffice@britax.com
You will be required to:
•
Return the product to the place of purchase or to a designated repair agent;
•
Present your receipt as proof of purchase;
•
Identify the defect in the product; and
•
Present the product to Britax for inspection on request.
Britax will advise you whether the product is covered by the Britax company warranty.
Britax's decision of whether a product is covered by a Britax company warranty is final.
Britax will act reasonably when determining whether a product is covered by a
company warranty.
Instructions for Assembly, Operation and Maintenance
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