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Summary of Contents for Microcom 814M
- Page 1 MICROCOM CORPORATION 814M THERMAL KIOSK PRINTER SETUP GUIDE FOR WINDOWS APPLICATIONS REVISION 1.0.0 • LAST UPDATED 03/17/2020 © COPYRIGHT 2020 BY MICROCOM CORPORATION • ALL RIGHTS RESERVED 814M WINDOWS SETUP GUIDE...
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Page 2: Table Of Contents
Windows Driver Installation ....................8 Finalizing Installation for USB Usage .................10 Finalizing Installation for Network Usage ................11 NETWORK CONFIGURATION ....................12 Using the Web Interface ......................12 Accessing the Web Interface....................12 View Network Parameters ....................13 Configure Network Parameters ..................14 TROUBLESHOOTING ......................15 814M WINDOWS SETUP GUIDE... -
Page 3: Hardware Overview
HARDWARE OVERVIEW Ports USB/Serial Model The following ports are located on the right side of the machine: USB (Type B) Serial (RS-232) Power Input Ports on USB/Serial model 814M WINDOWS SETUP GUIDE... -
Page 4: Usb/Ethernet Model
USB/Ethernet Model The following ports are located on the right side of the machine: USB (Type B) Ethernet Power Input Ports on USB/Ethernet model 814M WINDOWS SETUP GUIDE... -
Page 5: Low Stock Sensor And Power Switch
The low stock sensor and power switch are located on the rear-left corner of the machine regardless of the model type. The low-stock sensor is an optional add-on that can signal when a roll is close to being depleted. Low stock sensor and power switch 814M WINDOWS SETUP GUIDE... -
Page 6: Buttons And Status Leds
Top cover is open o Flashes four times Paper loaded incorrectly o Flashes five times Over voltage o Flashes six times Over temperature POWER o Solid green Indicates the printer is powered on 814M WINDOWS SETUP GUIDE... -
Page 7: Printing A Test Form
Load the printer with paper and hold the FEED button while powering on to print a test form. In addition to confirming print functionality, the test form also lists diagnostic information (as well as network parameters if using an Ethernet model). A printed test form 814M WINDOWS SETUP GUIDE... -
Page 8: Windows Setup
WINDOWS SETUP Download the Windows Driver Download the Windows Driver from the 814M product page: https://www.microcomcorp.com/products/814m-serial/ Windows Driver Download from the 814M Product Page Or download the driver directly from this link: https://www.microcomcorp.com/downloads/814m_driver.zip There is no difference between the USB/Serial and USB/Ethernet drivers; either one will work for any 814M. -
Page 9: Windows Driver Installation
814M legal agreement At the Select Install Module menu, ensure that Microcom 814M-3 is selected in the Embedded dropdown menu. You may also optionally choose to set the 814M as the default printer. Make sure Microcom 814M-3 is selected. This indicates the driver should be configured for a 300 DPI 814M (Microcom does not currently offer 203 DPI variations of the 814M). - Page 10 At the Select Install OS menu, select the Windows version matching your operating system. Please note that the “Windows 8/Other OS” listing covers Windows versions 8 and higher, including Windows 10. OS selection screen. If using Windows 8 and above (including 10), all other options will be disabled. 814M WINDOWS SETUP GUIDE...
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Page 11: Finalizing Installation For Usb Usage
Ensure that printer is plugged in and powered on. At the Set Printer Port screen, select the USB_Microcom 814M-3_1 listing and select Install to finalize installation. Select the USB_Microcom 814M-3_1 listing if using the printer over a USB connection 814M WINDOWS SETUP GUIDE... -
Page 12: Finalizing Installation For Network Usage
Please note that if DHCP is enabled, then the test form can take up to a minute to print. Select the NET: listing if using Ethernet. You can confirm your printer’s IP address by printing a test form. 814M WINDOWS SETUP GUIDE... -
Page 13: Network Configuration
NETWORK CONFIGURATION Note: The following instructions are only applicable if using Ethernet on a USB/Ethernet 814M. Using the Web Interface Accessing the Web Interface To access the printer’s Web Interface, enter the printer’s IP address into a web browser on any in-network PC. -
Page 14: View Network Parameters
View Network Parameters You can view the printer’s current network configuration by selecting Interface Status from the navigation pane on the left. The Interface Status page 814M WINDOWS SETUP GUIDE... -
Page 15: Configure Network Parameters
By default, the login credentials are: Username: admin Password: admin When finished making changes, be sure to select Save and then Reboot in the left navigation pane to update the printer’s network configuration. The Configure Interface page 814M WINDOWS SETUP GUIDE... -
Page 16: Troubleshooting
My printouts appear too small or too large Confirm that your document is sized correctly and matches what size paper your printer is currently set to print. Please also be aware that the 814M’s maximum print width is 8.27”. You can change what paper size the 814M will use by navigating to the Devices and Printers menu, right-clicking the Microcom 814M-3(X) 1 listing, and selecting Printing Preferences.
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