Troubleshooting - Sharper Image Relieve 3D User Manual

SHARPER IMAGE

TROUBLESHOOTING

If you encounter problems while operating your Sharper Image Relieve 3D massage chair,
try the suggestions below. If the issue(s) persist, flip the main power switch on the back of the
chair to the Off position and remove the power plug from the outlet. Contact Sharper Image
massage chairs technical support team at 888-894-9150 for service.
Do not disassemble or attempt to repair the massage chair yourself. Doing so will void the warranty
and Sharper Image will not bear any responsibility for any subsequent consequences.
Problem
The massage chair is connected to a The massage chair is connected
to a power source, but is not power source, but is not functioning.
functioning
Sounds are coming from the
massage mechanism.
Backrest or legrest will not extend or
My massage has stopped
retract.
The Controller is responding, but the
massage chair is not functioning
R
- Check that the main power switch on
- Check that the power plug is inserted
- Press the Power button on the remote.
- Check the fuse next to the main switch
It is normal for the motors to make noise
while operating or rubbing against the
backrest area.
There may be too much pressure placed
- Automatic and manual programs
on the backrest or legrest. Reduce the
last for 15 minutes (6 minutes for
weight or pressure on the backrest or
quick program). When the program
legrest.
completes, the chair turns off.
- The massage chair may have
automatically shut down due to
overheating protection devices. Please
turn off the power and allow the chair to
cool for 30-50 minutes.
- The massage chair may have
automatically shut down due to
overheating protection devices. Please
turn off the power and allow the chair to
cool for 30-50 minutes.
- Check that the main power switch on
the back of the chair is in the ON position.
18
Possible Cause/Solution
the back of the chair is in the On position.
properly and the power outlet is
functioning properly.
in the back of the chair.