Troubleshooting - Sharper Image REVIVAL ZERO GRAVITY User Manual

TROUBLESHOOTING

If you encounter problems while operating your Sharper Image Revival massage chair, try the
suggestions below. If the issue(s) persist, flip the main power switch on the back of the chair to
the Off position and remove the power plug from the outlet. Contact Sharper Image massage
chairs technical support team at 888-894-9150 for service.
Do not disassemble or attempt to repair the massage chair yourself. Doing so will void the warranty
and Sharper Image will not bear any responsibility for any subsequent consequences.
Problem
The massage chair is connected to a
power source, but is not functioning.
Sounds are coming from the
massage mechanism.
Backrest or legrest will not extend or
retract.
The seat or legrest airbag is not working.
Possible Cause/Solution
- Check that the main power switch on
the back of the chair is in the On position.
- Check that the power plug is inserted
properly and the power outlet is
functioning properly.
- Press the Power button on the remote.
- Check the fuse next to the main switch
in the back of the chair.
It is normal for the motors to make noise
while operating or rubbing against the
backrest area.
There may be too much pressure placed
on the backrest or legrest. Reduce the
weight or pressure on the backrest or
legrest.
Check to see if there is an air tube
blockage or if an air tube is pinched. If so,
clear the air tube or straighten it out.
15