Dell Latitude 9510 Service Manual
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Summary of Contents for Dell Latitude 9510
- Page 1 Latitude 9510 Service Manual Regulatory Model: P94F/P95F Regulatory Type: P94F001/P95F001 April 2021 Rev. A03...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents Chapter 1: Working on your computer................... 5 Safety instructions................................5 Before working inside your computer........................5 Enter service mode............................... 6 Safety precautions.................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 After working inside your computer..........................9 Chapter 2: Major components of your system................10 Chapter 3: Removing and Installing Components................ - Page 4 Assigning a system setup password........................71 Deleting or changing an existing system setup password..................71 Chapter 5: Troubleshooting......................73 Dell SupportAssist Pre-boot System Performance Check diagnostics..............73 Running the SupportAssist Pre-Boot System Performance Check..............73 System diagnostic lights..............................73 Flashing BIOS (USB key)..............................74 Flashing the BIOS................................
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Page 5: Chapter 1: Working On Your Computer
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance. -
Page 6: Enter Service Mode
CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display. 7. Place the computer face down. Enter service mode Service Mode allows you to immediately cut the power from the system without disconnecting the battery cable or removing the battery from the system. -
Page 7: Safety Precautions
ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. -
Page 8: Esd Field Service Kit
Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer... -
Page 9: After Working Inside Your Computer
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components. -
Page 10: Chapter 2: Major Components Of Your System
13. Battery 14. Speaker NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. -
Page 11: Chapter 3: Removing And Installing Components
Removing and Installing Components Recommended tools The procedures in this document may require the following tools: ● Phillips #0 screwdriver ● Phillips #1 screwdriver ● Plastic scribe - Recommended for field technician Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. - Page 12 NOTE: Screw color may vary with the configuration ordered. Table 1. Latitude 9510 screw list Component Screw type Quantity Image Base cover Captive screws 4-cell battery M1.6x3.5 M2x3 6-cell battery M1.6x3.5 M2x3 WWAN Captive screw M1.6x4.5 Smart card reader M2x2...
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Page 13: Disassembly And Reassembly
Table 1. Latitude 9510 screw list (continued) Component Screw type Quantity Image Fingerprint bracket M1.5x2.5 System board M1.6x3.5 M2.5x5 M1.6x4.5 Keyboard M1.6x2 M1.6x1.5 Disassembly and reassembly SIM card tray Removing the SIM card tray Prerequisites Follow the procedure in before working inside your computer. - Page 14 Steps 1. Insert a pin into the release hole to release the SIM card tray [1]. 2. Push the pin to disengage the lock, and eject the SIM card tray [2]. 3. Slide the SIM card tray out of the slot on the system [3]. Installing the SIM card tray Prerequisites If you are replacing a component, remove the necessary component before the installation procedure.
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Page 15: Microsd Card
Steps 1. Align and place the SIM card in the dedicated slot on the SIM card tray [1]. 2. Slide the SIM card tray into the slot in the system [2], and push it to lock in place [3]. Next steps Follow the procedure in After working on your computer. - Page 16 Steps 1. Push the microSD card to eject it from the slot [1]. 2. Remove the microSD card from the system [2]. Installing the microSD card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image provides a visual representation of the microSD card installation procedure.
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Page 17: Base Cover
Steps Insert the microSD card into its slot [1] until it clicks into place [2]. Next steps 1. Follow the procedure in After working on your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. - Page 18 About this task Removing and Installing Components...
- Page 19 Steps 1. Loosen the nine captive screws that secure the base cover to the system. 2. Using a plastic scribe, pry open the base cover starting from the recesses located in the U-shaped indents near the hinges at the top edge of the base cover. NOTE: Do not pull the base cover from the top side immediately after prying it from the recesses, as this will cause damage to the base cover.
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Page 20: Wwan Card
Steps 1. Align and place the base cover on the palmrest and keyboard assembly, and snap the base cover into place. 2. Tighten the nine captive screws to secure the base cover to the system. Next steps 1. Install the SIM card tray. - Page 21 Steps 1. Using a plastic scribe, pry open the WWAN card shield covering the WWAN card. 2. Loosen the single captive screw that secures the WWAN-card bracket to the WWAN card. 3. Lift the WWAN-card bracket out of the system. 4.
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Page 22: Solid-State Drive
Steps 1. Align the notch on the WWAN card with the tab on the WWAN-card slot. 2. Slide the WWAN card at an angle into the WWAN-card slot. 3. Connect the antenna cables to the connectors on the WWAN card. 4. - Page 23 4. Enter service mode. 5. Remove the Base cover. About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure. Steps 1. Using a plastic scribe, pry open the solid-state drive shield and lift it out of the system. 2.
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Page 24: Speakers
Steps 1. Align the notch on the solid-state drive with the tab on the M.2 card slot. 2. Slide the solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x2) that secures the solid-state drive to the system board. 4. - Page 25 5. Remove the Base cover. About this task The following images indicate the location of the speaker and provide a visual representation of the removal procedure. Steps 1. Peel off the adhesive tape that secures the battery cable to the system board. 2.
- Page 26 Steps 1. Align and place the speakers in the slot on the system. 2. Replace the four (M1.6x1.8) screws that secure the speakers to the system. 3. Route the speaker cables through the routing guide and connect the speaker cable to the connector. 4.
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Page 27: System Fan
System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the SIM card tray. 4. Enter service mode. 5. Remove the Base cover. About this task The following images indicate the location of the system fan and provide a visual representation of the removal procedure. - Page 28 Installing the system fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the system fan and provides a visual representation of the installation procedure. Steps 1.
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Page 29: I/O Daughter Board Power Cable
I/O daughter board power cable Removing the I/O daughter board power cable Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the SIM card tray. 4. Enter service mode. 5. Remove the Base cover. -
Page 30: I/O Board
Steps 1. Route the I/O daughter board power cable on the routing channels adjacent to the system fan. 2. Connect the I/O daughter board power cable to the I/O board, and system board. Next steps 1. Install the Base cover. 2. - Page 31 Steps 1. Disconnect the I/O daughter board data cable, fingerprint reader cable, and LED board cable from the I/O board. 2. Remove the four (M1.6x3.5) screws and lift the I/O board out of the laptop. Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
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Page 32: Power Button
Steps 1. Align and place the I/O board on the system. 2. Replace the four (M1.6x3.5) screws to secure the I/O board in place. 3. Connect the LED board cable, fingerprint reader cable, and I/O daughter board data cable to the connectors on the I/O board. - Page 33 Steps 1. Remove the three M1.5x2.5 screws securing the fingerprint reader bracket. 2. Remove the power button bracket from the system. 3. Peel off the power button assembly from the palm rest and remove the power button assembly from the system. Installing the power button About this task The following image indicate the location of the power button and provide a visual representation of the installation procedure.
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Page 34: Power Button With Finger Print Reader (Optional)
Steps 1. Align and place the power button assembly on the system. Adhere the power button assembly on the palm rest. 2. Install the power button bracket on the system. 3. Install the three M1.5x2.5 screws securing the fingerprint reader bracket. Next steps 1. - Page 35 Steps 1. Remove the three (M2.5x5) screws securing the LCD hinges in place. 2. Rotate and lift the hinges up to remove the hinges. 3. Remove the three (M1.5x2.5) screws securing the fingerprint bracket in place. 4. Remove the fingerprint reader bracket from the system. 5.
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Page 36: Battery
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. - Page 37 Steps 1. Peel off the adhesive tape securing the wireless antenna cables in place and unroute the wireless antenna cables from the routing guides. NOTE: The cables for the wireless antennas are routed over the plastic bracket at the upper left corner and within the routing channels along the left and bottom side of the battery.
- Page 38 NOTE: If battery was disconnected from system board for service, there will be a delay during system boot-up as the system will undergo RTC battery reset. Steps 1. Align and place the battery from the left side on the laptop. 2.
- Page 39 Removing the 6-cell battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the SIM card tray. 4. Remove the Base cover. 5. Remove the Speakers. About this task The following images indicate the location of the battery and provide a visual representation of the removal procedure. NOTE: If battery was disconnected from system board for service, there will be a delay during system boot-up as the system will undergo RTC battery reset.
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Page 40: Smart Card Reader
NOTE: If battery was disconnected from system board for service, there will be a delay during system boot-up as the system will undergo RTC battery reset. Steps 1. Align and place the battery from the left side on the laptop. 2. - Page 41 About this task Steps 1. Open the latch and disconnect the touchpad FPC from the system board. 2. Open the latch and disconnect the smart card reader cable from the I/O-daughter board. 3. Remove the two screws (M2x2) that secure the smart card reader to the palmrest assembly. 4.
- Page 42 About this task Steps 1. Align and place the smart card reader on the palmrest assembly. 2. Replace the two screws (M2x2) to secure the smart card reader to the palmrest assembly. 3. Connect the smart card reader cable to the connector on the I/O-daughter board and close the latch. 4.
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Page 43: System Board
System board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the SIM card tray. 4. Remove the Base cover. 5. Remove the Solid-state drive. 6. Remove the WWAN. 7. - Page 44 Steps 1. Remove the single (M1.6x3.5) screw that secures the display-cable bracket to the system board. Push the display-cable bracket from the bottom edge, and rotate the bracket in a counterclockwise direction to release the bracket from the securing peg, and remove it from the system. 2.
- Page 45 NOTE: Technicians must disconnect the display cable from the system board by pulling the pull tab in a direct upward motion to prevent damage to the connector. 3. Remove the single (M2x2) screw that secures the wireless module bracket to the system board. 4.
- Page 46 Removing and Installing Components...
- Page 47 Steps 1. Flip the system board over and connect the I/O daughter board data cable. 2. Align and place the system board on the palmrest and keyboard assembly. 3. Replace the five (M1.6x3.5) screws to secure the system board to the palmrest and keyboard assembly . 4.
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Page 48: Display Assembly
6. Install the Base cover. 7. Install the SIM card tray 8. Install the microSD card. 9. Follow the procedure in After working on your computer Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in before working inside your computer. - Page 49 Removing and Installing Components...
- Page 50 Steps 1. Remove the single M1.6x3.5 screw securing the display-cable bracket, and remove the display-cable bracket . 2. Disconnect the display cable from the system board by pulling the pull tab in a direct upward motion, and disconnect and peel back the camera cable from the system board. NOTE: Technicians must disconnect the display cable from the system board by pulling the pull tab in a direct upward motion to prevent damage to the connector's pins.
- Page 51 Removing and Installing Components...
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Page 52: Keyboard
Steps 1. Align and place the system chassis under the hinges of the display assembly. 2. Install the six (M2.5x5) screws that secure the display hinges to the laptop. 3. Connect the display cable to the system board. Connect and adhere the camera cable to the system board. 4. - Page 53 4. Remove the Base cover. 5. Remove the Solid-state drive. 6. Remove the Speakers. 7. Remove the Battery. 8. Remove the Display assembly. 9. Remove the Fan. 10. Remove the I/O board 11. Remove the System board. About this task The following images indicate the location of the keyboard and provide a visual representation of the removal procedure.
- Page 54 Installing the keyboard Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the keyboard and provides a visual representation of the installation procedure. Steps 1.
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Page 55: Palmrest Assembly
3. Install the Fan. 4. Install the Display assembly. 5. Install the Battery. 6. Install the Speakers. 7. Install the Solid-state drive. 8. Install the Base cover. 9. Install the SIM card tray 10. Install the microSD card. 11. Follow the procedure in After working on your computer Palmrest assembly Removing the palmrest assembly... - Page 56 Installing the palmrest assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the palmrest assembly and provides a visual representation of the installation procedure.
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Page 57: Chapter 4: System Setup
1. Press the power button to turn on your tablet. 2. Press and hold the Volume Up button when the Dell logo appears on the screen. 3. When the F12 boot selection menu appears, select BIOS Setup using the Volume Up button. -
Page 58: System Configuration
Table 2. General (continued) Option Description The Enable UEFI Network Stack option is enabled by default. UEFI Boot Path Security Allows you to control whether the system prompts the user to enter the Admin password when booting to a UEFI boot path. The options are: ●... - Page 59 Table 3. System Configuration (continued) Option Description The following are the security levels: ● No Security(disabled by default) ● User Authentication (enabled by default) ● Secure Connect (disabled by default) ● Display Port and USB Only (disabled by default) USB PowerShare This option enables/disables the USB PowerShare feature behavior.
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Page 60: Video Screen Options
Table 3. System Configuration (continued) Option Description Fingerprint Reader Enable or disable the Fingerprint Reader Device. The Enable Fingerprint Reader Device is enabled by default. Miscellaneous devices Allows you to enable or disable various on board devices. ● Enable Camera (enabled by default) ●... - Page 61 Table 5. Security (continued) Option Description System Password Allows you to set, change, or delete the System password (previously called the "Primary" password). The entries to set the password are: ● Enter the old password: NOTE: For the first time login, "Enter the old password:" field is marked to "Not set". Set the password for the first time and later you can change or delete the password.
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Page 62: Secure Boot
Table 5. Security (continued) Option Description ● PPI Bypass for Clear Command (disabled by default) ● Attestation Enable (enabled by default) ● Key Storage Enable (enabled by default) ● SHA-256 (enabled by default) Absolute This field lets you Enable, Disable, or Permanently Disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. -
Page 63: Intel Software Guard Extensions Options
Table 6. Secure Boot (continued) Option Description Choose one of the options: ● Deployed Mode (enabled by default) ● Audit Mode (disabled by default) Expert Key Management Allows you to enable or disable Expert Key Management. The Enable Custom Mode option is disabled by default. The Custom Mode Key Management options are: ●... -
Page 64: Power Management
USB Wake Support Allows you to enable USB devices to wake the system from standby. The Wake on Dell USB-C Dock option is enabled by default. NOTE: This feature is only functional when the AC power adapter is connected. If the AC power adapter is removed before Standby, the BIOS removes power from all the USB ports to conserve battery power . - Page 65 Allows the system to power up from the off state when triggered by a special LAN signal or special DELL USB-C Dock LAN signal. Wakeup from the Standby state is unaffected by this setting and must be enabled in the operating system. This feature only works when the system is connected to an AC power adapter.
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Page 66: Post Behavior
Post behavior Table 10. POST Behavior Option Description Adapter Warnings Allows you to enable or disable the system warning messages when you use certain power adapters. The system displays these messages if you attempt to use a power adapter that has less capacity for your configuration. The Enable Adapter Warnings option is enabled by default. -
Page 67: Virtualization Support
Table 11. Manageability (continued) Option Description The options are: ● Disabled ● Enabled ● Restrict MEBx Access (enabled by default) USB Provision When enabled, Intel AMT can be provisioned using the local provisioning file through a USB storage device. The Enable USB Provision option is disabled by default. MEBx Hotkey This option specifies whether the MEBx Hotkey function should be enabled when the system boots. -
Page 68: Maintenance
Table 13. Wireless (continued) Option Description ● Bluetooth ● Contactless Smartcard/NFC All the options are enabled by default. Dynamic Wireless Transmit Power When enabled, this option allows the system to increase transmit power or WLAN devices to improve performance in certain system configurations within regulatory validated guidelines. -
Page 69: Supportassist System Resolution
Table 16. SupportAssist System Resolution Option Description Auto OS Recovery Threshold Allows you to control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. The options are: ● Off ● 1 ● 2 (enabled by default) ●... -
Page 70: Updating Your System Bios Using A Usb Flash Drive
3. Insert the USB flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Enter. -
Page 71: System And Setup Password
System and setup password Table 17. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. - Page 72 The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, alter or delete the existing system password and press Enter or Tab. 4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab. NOTE: If you change the System and/or Setup password, re enter the new password when prompted.
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Page 73: Chapter 5: Troubleshooting
Check diagnostics About this task The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●... -
Page 74: Flashing Bios (Usb Key)
4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu. -
Page 75: Flashing The Bios
Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see... - Page 76 Steps 1. Turn off your computer. 2. Disconnect the power adapter from your computer. 3. Press and hold the power button for 15 seconds to drain the flea power. 4. Connect the power adapter to your computer. 5. Turn on your computer. Troubleshooting...
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Page 77: Chapter 6: Getting Help
About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.