Dell Latitude 9510 Service Manual
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Dell Latitude 9510 Service Manual

Dell Latitude 9510 Service Manual

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Latitude 9510
Service Manual
Regulatory Model: P94F/P95F
Regulatory Type: P94F001/P95F001
May 2020
Rev. A02

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Summary of Contents for Dell Latitude 9510

  • Page 1 Latitude 9510 Service Manual Regulatory Model: P94F/P95F Regulatory Type: P94F001/P95F001 May 2020 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer....................5 Safety instructions................................5 Before working inside your computer........................... 5 Enter service mode................................6 Safety precautions................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................8 After working inside your computer..........................9 Chapter 2: Major components of your system.................. 10 Chapter 3: Removing and Installing Components................
  • Page 4 Assigning a system setup password..........................67 Deleting or changing an existing system setup password..................68 Chapter 5: Troubleshooting......................69 Dell SupportAssist Pre-boot System Performance Check diagnostics................69 Running the SupportAssist Pre-Boot System Performance Check............... 69 System diagnostic lights..............................70 Flashing BIOS (USB key)..............................70 Flashing the BIOS.................................

  • Page 5: Chapter 1: Working On Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Enter Service Mode

    6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board. CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display. 7. Place the computer face down. Enter service mode Service Mode allows you to immediately cut the power from the system without disconnecting the battery cable or removing the battery from the system.

  • Page 7: Safety Precautions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: After Working Inside Your Computer

    After working inside your computer About this task NOTE: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 10: Chapter 2: Major Components Of Your System

    13. Battery 14. Speaker NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 11: Chapter 3: Removing And Installing Components

    Removing and Installing Components Topics: • Recommended tools • Screw list • Disassembly and reassembly Recommended tools The procedures in this document may require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe - Recommended for field technician Removing and Installing Components...

  • Page 12: Screw List

    Some systems have magnetic surfaces. Ensure that the screws are not left attached to such surface when replacing a component. NOTE: Screw color may vary with the configuration ordered. Table 1. Latitude 9510 screw list Component Screw type Quantity Image...

  • Page 13: Disassembly And Reassembly

    Table 1. Latitude 9510 screw list (continued) Component Screw type Quantity Image M1.6x3.5 Power button M1.5x2.5 M2.5x5 Fingerprint bracket M1.5x2.5 System board M1.6x3.5 M2.5x5 M1.6x4.5 Keyboard M1.6x2 M1.6x1.5 Disassembly and reassembly SIM card tray Removing the SIM card tray Prerequisites...
  • Page 14 Steps 1. Insert a pin into the release hole to release the SIM card tray [1]. 2. Push the pin to disengage the lock, and eject the SIM card tray [2]. 3. Slide the SIM card tray out of the slot on the system [3]. Installing the SIM card tray Prerequisites If you are replacing a component, remove the necessary component before the installation procedure.

  • Page 15: Microsd Card

    Steps 1. Align and place the SIM card in the dedicated slot on the SIM card tray [1]. 2. Slide the SIM card tray into the slot in the system [2], and push it to lock in place [3]. Next steps Follow the procedure in After working on your computer.
  • Page 16 Steps 1. Push the microSD card to eject it from the slot [1]. 2. Remove the microSD card from the system [2]. Installing the microSD card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image provides a visual representation of the microSD card installation procedure.

  • Page 17: Base Cover

    Steps Insert the microSD card into its slot [1] until it clicks into place [2]. Next steps 1. Follow the procedure in After working on your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 18 About this task Removing and Installing Components...
  • Page 19 Steps 1. Loosen the nine captive screws that secure the base cover to the system. 2. Using a plastic scribe, pry open the base cover starting from the recesses located in the U-shaped indents near the hinges at the top edge of the base cover.

  • Page 20: Wwan Card

    Steps 1. Align and place the base cover on the palmrest and keyboard assembly, and snap the base cover into place. 2. Tighten the nine captive screws to secure the base cover to the system. Next steps 1. Install the SIM card tray.
  • Page 21 Steps 1. Using a plastic scribe, pry open the WWAN card shield covering the WWAN card. 2. Loosen the single captive screw that secures the WWAN-card bracket to the WWAN card. 3. Lift the WWAN-card bracket out of the system. 4.

  • Page 22: Solid-State Drive

    Steps 1. Align the notch on the WWAN card with the tab on the WWAN-card slot. 2. Slide the WWAN card at an angle into the WWAN-card slot. 3. Connect the antenna cables to the connectors on the WWAN card. 4.
  • Page 23 4. Remove the SIM card tray. 5. Remove the Base cover. About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure. Steps 1. Using a plastic scribe, pry open the solid-state drive shield and lift it out of the system. 2.

  • Page 24: Speakers

    Steps 1. Align the notch on the solid-state drive with the tab on the M.2 card slot. 2. Slide the solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x2) that secures the solid-state drive to the system board. 4.
  • Page 25 5. Remove the Base cover. About this task The following images indicate the location of the speaker and provide a visual representation of the removal procedure. Steps 1. Peel off the adhesive tape that secures the battery cable to the system board. 2.
  • Page 26 Steps 1. Align and place the speakers in the slot on the system. 2. Replace the four (M1.6x1.8) screws that secure the speakers to the system. 3. Route the speaker cables through the routing guide and connect the speaker cable to the connector. 4.

  • Page 27: System Fan

    System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Enter service mode. 3. Remove the microSD card. 4. Remove the SIM card tray. 5. Remove the Base cover. About this task The following images indicate the location of the system fan and provide a visual representation of the removal procedure.
  • Page 28 Installing the system fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the system fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 29: I/O Daughter Board Power Cable

    I/O daughter board power cable Removing the I/O daughter board power cable Prerequisites 1. Follow the procedure in before working inside your computer. 2. Enter service mode. 3. Remove the microSD card. 4. Remove the SIM card tray. 5. Remove the Base cover.

  • Page 30: I/O Board

    Steps 1. Route the I/O daughter board power cable on the routing channels adjacent to the system fan. 2. Connect the I/O daughter board power cable to the I/O board, and system board. Next steps 1. Install the Base cover. 2.
  • Page 31 Steps 1. Disconnect the I/O daughter board data cable, fingerprint reader cable, and LED board cable from the I/O board. 2. Remove the four (M1.6x3.5) screws and lift the I/O board out of the laptop. Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 32: Power Button

    Steps 1. Align and place the I/O board on the system. 2. Replace the four (M1.6x3.5) screws to secure the I/O board in place. 3. Connect the LED board cable, fingerprint reader cable, and I/O daughter board data cable to the connectors on the I/O board. NOTE: Reconnect the battery cable after laptop repair is completed.
  • Page 33 Steps 1. Remove the three M1.5x2.5 screws securing the fingerprint reader bracket. 2. Remove the power button bracket from the system. 3. Peel off the power button assembly from the palm rest and remove the power button assembly from the system. Installing the power button About this task The following image indicate the location of the power button and provide a visual representation of the installation procedure.

  • Page 34: Power Button With Finger Print Reader (Optional)

    Steps 1. Align and place the power button assembly on the system. Adhere the power button assembly on the palm rest. 2. Install the power button bracket on the system. 3. Install the three M1.5x2.5 screws securing the fingerprint reader bracket. Next steps 1.
  • Page 35 2. Rotate and lift the hinges up to remove the hinges. 3. Remove the three (M1.5x2.5) screws securing the fingerprint bracket in place. 4. Remove the fingerprint reader bracket from the system. 5. Peel off the power button with the fingerprint reader assembly from the sponge on the palm rest, and remove the power button with fingerprint reader assembly from the system.

  • Page 36: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 37 Steps 1. Peel off the adhesive tape securing the wireless antenna cables in place and unroute the wireless antenna cables from the routing guides. NOTE: The cables for the wireless antennas are routed over the plastic bracket at the upper left corner and within the routing channels along the left and bottom side of the battery.
  • Page 38 NOTE: If battery was disconnected from system board for service, there will be a delay during system boot-up as the system will undergo RTC battery reset. Steps 1. Align and place the battery from the left side on the laptop. 2.
  • Page 39 Removing the 6-cell battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the SIM card tray. 4. Remove the Base cover. 5. Remove the Speakers. About this task The following images indicate the location of the battery and provide a visual representation of the removal procedure. NOTE: If battery was disconnected from system board for service, there will be a delay during system boot-up as the system will undergo RTC battery reset.

  • Page 40: Smart Card Reader

    NOTE: If battery was disconnected from system board for service, there will be a delay during system boot-up as the system will undergo RTC battery reset. Steps 1. Align and place the battery from the left side on the laptop. 2.
  • Page 41 About this task Steps 1. Open the latch and disconnect the touchpad FPC from the system board. 2. Open the latch and disconnect the smart card reader cable from the I/O-daughter board. 3. Remove the two screws (M2x2) that secure the smart card reader to the palmrest assembly. 4.
  • Page 42 About this task Steps 1. Align and place the smart card reader on the palmrest assembly. 2. Replace the two screws (M2x2) to secure the smart card reader to the palmrest assembly. 3. Connect the smart card reader cable to the connector on the I/O-daughter board and close the latch. 4.

  • Page 43: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the SIM card tray. 4. Remove the Base cover. 5. Remove the Solid-state drive. 6. Remove the WWAN. 7.
  • Page 44 Steps 1. Remove the single (M1.6x3.5) screw that secures the display-cable bracket to the system board. Push the display-cable bracket from the bottom edge, and rotate the bracket in a counterclockwise direction to release the bracket from the securing peg, and remove it from the system.
  • Page 45 NOTE: Technicians must disconnect the display cable from the system board by pulling the pull tab in a direct upward motion to prevent damage to the connector. 3. Remove the single (M2x2) screw that secures the wireless module bracket to the system board. 4.
  • Page 46 Removing and Installing Components...
  • Page 47 Steps 1. Flip the system board over and connect the I/O daughter board data cable. 2. Align and place the system board on the palmrest and keyboard assembly. 3. Replace the five (M1.6x3.5) screws to secure the system board to the palmrest and keyboard assembly . 4.

  • Page 48: Display Assembly

    8. Install the microSD card. 9. Follow the procedure in After working on your computer Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the SIM card tray.
  • Page 49 Removing and Installing Components...
  • Page 50 Steps 1. Remove the single M1.6x3.5 screw securing the display-cable bracket, and remove the display-cable bracket . 2. Disconnect the display cable from the system board by pulling the pull tab in a direct upward motion, and disconnect and peel back the camera cable from the system board.
  • Page 51 Removing and Installing Components...

  • Page 52: Keyboard

    Steps 1. Align and place the system chassis under the hinges of the display assembly. 2. Install the six (M2.5x5) screws that secure the display hinges to the laptop. 3. Connect the display cable to the system board. Connect and adhere the camera cable to the system board. 4.
  • Page 53 4. Remove the Base cover. 5. Remove the Solid-state drive. 6. Remove the Speakers. 7. Remove the Battery. 8. Remove the Display assembly. 9. Remove the Fan. 10. Remove the I/O board 11. Remove the System board. About this task The following images indicate the location of the keyboard and provide a visual representation of the removal procedure.
  • Page 54 Installing the keyboard Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the keyboard and provides a visual representation of the installation procedure. Steps 1.

  • Page 55: Palmrest Assembly

    3. Install the Fan. 4. Install the Display assembly. 5. Install the Battery. 6. Install the Speakers. 7. Install the Solid-state drive. 8. Install the Base cover. 9. Install the SIM card tray 10. Install the microSD card. 11. Follow the procedure in After working on your computer Palmrest assembly Removing the palmrest assembly...
  • Page 56 Installing the palmrest assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the palmrest assembly and provides a visual representation of the installation procedure. Steps Transfer the components onto the new palmrest assembly.

  • Page 57: Chapter 4: System Setup

    1. Press the power button to turn on your tablet. 2. Press and hold the Volume Up button when the Dell logo appears on the screen. 3. When the F12 boot selection menu appears, select BIOS Setup using the Volume Up button.

  • Page 58: System Configuration Screen Options

    Option Description Boot Sequence Boot Sequence Allows you to change the order in which the computer attempts to find an operating system. The options are: • Windows Boot Manager By default, the options is checked. Boot List Options Allows you to change the boot list option: •...

  • Page 59: System Configuration Screen Options

    Option Description Keyboard The Keyboard Backlight Timeout dims out with the Battery option. The main keyboard illumination feature is not Backlight Timeout affected. Keyboard Illumination will continue to support the various illumination levels. This field has an effect on Battery when the backlight is enabled.
  • Page 60 Enable USB Boot Support • Enable External USB Port NOTE: Both the option is enabled by default. Dell Type-C dock Does not support this configuration configuration Thunderbolt Allows you to configure the Thunderbolt™ adapter security settings within the Operating System.

  • Page 61: Video Screen Options

    Option Description • 30 seconds • 1 minute • 5 minute • 15 minute • never Touchscreen Does not support this option Unobtrusive Mode Allows you to select the option. When enabled, pressing Fn+F7 turns off all light and sound emissions in the system.

  • Page 62: Secure Boot

    Option Description NOTE: Disabling this option will block BIOS updates from services such as Microsoft Windows Update and Linux Vendor Firmware Service (LVFS). TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. You can control whether the trusted platform module is visible to the operating system. The option is: •...

  • Page 63: Intel Software Guard Extensions

    Option Description • PK. This option is selected by default. • • • NOTE: If you disable the Enable Custom Mode, all the changes made will be erased and the keys will restore to default settings. Save to File will save the key to a user-selected file. Intel software Guard Extensions Option Description...

  • Page 64: Post Behavior

    POST Behavior Option Description Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters. Enable Adapter Warnings This option is selected by default. Numlock Enable Allows you to enable the Numlock option when the computer boots. •...

  • Page 65: Maintenance

    It is recommended to update your BIOS (System setup) on replacing the system board or if an update is available. Ensure that your tabletnotebookdesktop battery is fully charged and connected to a power outlet. Steps 1. Restart the tabletnotebookdesktop. 2. Go to Dell.com/support. System setup...

  • Page 66: Updating Your System Bios Using A Usb Flash Drive

    3. Insert the USB flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Enter.

  • Page 67: System And Setup Password

    Figure 1. DOS BIOS Update Screen System and setup password Table 2. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 68: Deleting Or Changing An Existing System Setup Password

    • The password can contain the numbers 0 through 9. • Only lower case letters are valid, upper case letters are not allowed. • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3.

  • Page 69: Chapter 5: Troubleshooting

    About this task The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: •...

  • Page 70: System Diagnostic Lights

    System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. •...

  • Page 71: Flashing The Bios

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 72: Flea Power Release

    Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Steps 1.

  • Page 73: Chapter 6: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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