Fingerprints cannot be
The "Puppy has been locked"
Training Your Puppy® Unit
Does your computer's hard disk have over 20 MB
Is the CD-ROM drive working correctly?
The Puppy Suite software CD-ROM may be dirty.
Wipe it off with a soft, dry cloth.
You are more likely to fail fingerprint registration/verification
under the following circumstances.
After taking a bath
After working under wet conditions
After applying medication with a finger
Right after going outside in the winter
When fingers are dirty
Are you properly placing your fingers on the sensor?
Be sure you've slid the shutter up and are placing your
finger completely on the contact plate.
Your fingers are too dry.
Retry after breathing on your finger or wetting it to
moisten your finger.
Your fingers are too wet.
Retry after drying your finger.
The fingerprint sensor is dirty.
Wipe off dirt and dust from the sensor.
Your fingerprint will change slightly according to your health
conditions etc. We suggest you re-register your fingerprint(s)
every 3 months.
If you failed to enter your password correctly 3 times, the Puppy
unit is locked.
Disconnect and reconnect the Puppy unit to unlock.