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Fingerprints cannot be
registered/verified.
The "Puppy has been locked"
message appears.
Training Your Puppy® Unit
•
Does your computer's hard disk have over 20 MB
available?
•
Is the CD-ROM drive working correctly?
The Puppy Suite software CD-ROM may be dirty.
•
Wipe it off with a soft, dry cloth.
You are more likely to fail fingerprint registration/verification
under the following circumstances.
•
After taking a bath
•
After working under wet conditions
•
After applying medication with a finger
•
Right after going outside in the winter
•
When fingers are dirty
Are you properly placing your fingers on the sensor?
•
Be sure you've slid the shutter up and are placing your
finger completely on the contact plate.
Your fingers are too dry.
•
Retry after breathing on your finger or wetting it to
moisten your finger.
Your fingers are too wet.
•
Retry after drying your finger.
The fingerprint sensor is dirty.
•
Wipe off dirt and dust from the sensor.
Your fingerprint will change slightly according to your health
conditions etc. We suggest you re-register your fingerprint(s)
every 3 months.
If you failed to enter your password correctly 3 times, the Puppy
unit is locked.
•
Disconnect and reconnect the Puppy unit to unlock.
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