Contact Support - MOOD PROFUSION iO Networking Manual

<INTERFACE>: Heartbeat - server port
E6103
<PORT> on <DOMAIN_NAME | IP> is blocked
E6203
(Connection Refused).
E6104 <INTERFACE>: Heartbeat - incorrect IP
E6204 address set (<IP>).
E6105 <INTERFACE>: Heartbeat - IP address is a
E6205 network address (<IP>).
E6106 <INTERFACE>: Heartbeat - IP address is a
E6206 broadcast address (<IP>).
E6107 <INTERFACE>: Heartbeat - IP address is a
E6207 loopback class (<IP>).
E6108 <INTERFACE>: Heartbeat - IP address is a
multicast class (<IP>).
E6208
<INTERFACE>: <ZONE_NAME> - cannot
E7101
resolve server domain name
E7201
(<DOMAIN_NAME>).
<INTERFACE>: <ZONE_NAME> - server port
E7102
<PORT> on <DOMAIN_NAME | IP> is blocked
E7202
(Timeout).
<INTERFACE>: <ZONE_NAME> - server port
E7103
<PORT> on <DOMAIN_NAME | IP> is blocked
E7203
(Connection Refused).
E7104 <INTERFACE>: <ZONE_NAME> - connection
E7204 error: <ERR_MSG>

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Serial Number: __ __ __ __ - __ __ __ __ - __ __ __ __ __ __ __ __
Note: The serial number is located on a sticker on the back of the player.
MOOD: Rev. 3/26/2021
Seeking further assistance? Visit our Client Portal:
support.moodmedia.com
This error is displayed when the heartbeat server port is blocked on
the local network. Verify that local network firewall allows heartbeat
port traffic.
Contact Mood Support for assistance.
Contact Mood Support for assistance.
Contact Mood Support for assistance.
Contact Mood Support for assistance.
Contact Mood Support for assistance.
This error is displayed when a streaming server domain name cannot
be resolved - Pandora, Icecast, iHeart, Mix. Verify streaming zone URL
is allowed through firewall. Verify DNS is configured correctly.
This error is displayed when a streaming server port cannot be
reached - Pandora, Icecast, iHeart, Mix. Verify streaming port is
allowed through firewall. Verify DNS is configured correctly.
This error is displayed when a streaming server port is blocked -
Pandora, Icecast, iHeart, Mix. Verify streaming port is allowed through
firewall. Verify DNS is configured correctly.
This error is displayed when the player reports recent streaming zone
issues. Contact Mood Support for assistance.
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