MOOD PROFUSION iO Networking Manual page 12

E4107 <INTERFACE>: Proxy - IP address is a
E4207 loopback class (<IP>).
E4108 <INTERFACE>: Proxy - IP address is a
E4208 multicast class (<IP>).
E5101 <INTERFACE>: Proxy - authentication failed
E5201 (<DOMAIN_NAME | IP>).
<INTERFACE>: Proxy - unable to connect to
E5102
update server (<DOMAIN_NAME |
E5202
IP>:<ERR_MSG>).
<INTERFACE>: Proxy - unable to connect to
E5103
proxy server (<DOMAIN_NAME |
E5203
IP>:<ERR_MSG>).
<INTERFACE>: Update - cannot resolve update
E5104
server domain name (<DOMAIN_NAME>).
E5204
<INTERFACE>: Update - server port <PORT>
E5105
on <DOMAIN_NAME | IP> is blocked
E5205
(Timeout).
<INTERFACE>: Update - server port <PORT>
E5106
on <DOMAIN_NAME | IP> is blocked
E5206
(Connection Refused).
E5107 <INTERFACE>: Update - incorrect IP address
E5207 set (<IP>).
E5108 <INTERFACE>: Update - IP address is a
E5208 network address (<IP>).
E5109 <INTERFACE>: Update - IP address is a
E5209 broadcast address (<IP>).
E5110 <INTERFACE>: Update - IP address is a
E5210 loopback class (<IP>).
E5111 <INTERFACE>: Update - IP address is a
E5211 multicast class (<IP>).
E5112 <INTERFACE>: Update - communication error
E5212 (<DOMAIN_NAME | IP>:<ERR_MSG>).
<INTERFACE>: Update - device is not
E5113
registered on update server
E5213
(<DOMAIN_NAME | IP>:<ERR_MSG>).
<INTERFACE>: Heartbeat - cannot resolve
E6101
Heartbeat server domain name
E6201
(<DOMAIN_NAME>).
<INTERFACE>: Heartbeat - server port
E6102
<PORT> on <DOMAIN_NAME | IP> is blocked
E6202
(Timeout).
MOOD: Rev. 3/26/2021
This error is displayed when a loop back address (127.0.0.1) is used in
place of a valid proxy IP address. Verify proxy IP information on the
player for accuracy and correct as needed.
This error is displayed when a multicast address (224.0.0.1) is used in
place of a valid proxy IP address. Verify proxy IP information on the
player for accuracy and correct as needed.
This error is displayed when a username or password used to connect
to the proxy server are incorrect. Verify proxy username and password
information on the player for accuracy and correct as
needed.
This error is displayed when the update server cannot be reached
through the proxy server. Verify proxy configuration on the player for
accuracy and correct as needed; the update server IP/URL may need
to be allowed on the proxy server.
This error is displayed when the proxy server cannot be reached.
Verify proxy address/username/password on the player for accuracy
and correct as needed.
This error is displayed when the update server IP address is incorrect
OR the DNS server cannot be reached from the proxy server. Verify
the update server on the player (should be 199.204.61.120). Verify DNS
is configured properly on the proxy server and correct as needed.
This error is displayed when the server port is not responding from the
proxy server. Verify that update server port is allowed through
the proxy server.
This error is displayed when the server port is blocked at the proxy
server. Verify that update server port is allowed through the proxy
server.
This error is displayed when the update server IP address is incorrect.
Verify the update server on the player (should be 199.204.61.120). If
error persists, contact Mood Support for assistance.
This error is displayed when the update server IP address is incorrect.
Verify the update server on the player (should be 199.204.61.120). If
error persists, contact Mood Support for assistance.
This error is displayed when the update server IP address is incorrect.
Verify the update server on the player (should be 199.204.61.120). If
error persists, contact Mood Support for assistance.
This error is displayed when the update server IP address is incorrect.
Verify the update server on the player (should be 199.204.61.120). If
error persists, contact Mood Support for assistance.
This error is displayed when the update server IP address is incorrect.
Verify the update server on the player (should be 199.204.61.120). If
error persists, contact Mood Support for assistance.
Contact Mood Support for assistance.
The player was not able to find its directory on the Unity update
server. Verify the fulfillment status in Unity and contact Mood Support
for assistance.
The heartbeat server URL cannot be resolved to an address. Verify
DNS settings on player are entered and valid. Verify heartbeat server
status, check firewall to confirm local network allows heartbeat URL.
This error is displayed when the heartbeat server port is not
responding on the local network. Verify that local network firewall
allows heartbeat port traffic.
Page | 12