MOOD PROFUSION iO Networking Manual
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MOOD PROFUSION iO Networking Manual

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PROFUSION iO
NETWORKING GUIDE
MOOD:
Rev. 3/26/2021
Page | 1

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Summary of Contents for MOOD PROFUSION iO

  • Page 1 PROFUSION iO NETWORKING GUIDE MOOD: Rev. 3/26/2021 Page | 1...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS TABLE OF CONTENTS REBOOT THE PROFUSION IO ..........................3 CHECK CABLE CONNECTIONS ..........................3 ACCESS ONLINE CONTROL PANEL ......................... 4 TEST NETWORK CONNECTION / RUN DIAGNOSTIC TEST ..................7 TEST RESULTS ....................................7 VIEW/EDIT NETWORK SETTINGS AND SETTING UP THE PLAYER ON WIFI ..............7 PROFUSION IO NETWORK REQUIREMENTS .......................

  • Page 3: Reboot The Profusion Io

    NETWORKING BASICS REBOOT THE PROFUSION IO While the player is on, press the STANDBY button on the remote control (or from the online control panel) and allow the device to enter "standby" mode. The POWER indicator light should turn red.

  • Page 4: Access Online Control Panel

    1) a WiFi connection is established, or 2) the player is not connecting to the network for updates. ACCESS ONLINE CONTROL PANEL From a PC or mobile device on the same network you can access the ProFusion iO's Web User Interface by the following methods: 1.
  • Page 5 2. Using an IP address: From a browser like Chrome (works best), Firefox, or Microsoft Edge, navigate to the IP address of the ProFusion iO device. To obtain the IP address of your ProFusion iO, locate a paper clip and press and hold the reset button the back of the player for 2 seconds. Your ProFusion iO will begin to speak the IP address over your speakers.
  • Page 6 Upon accessing the control panel, your browser will display a security warning; however, it is safe to answer the security warning and proceed to the site. NOTE: The ProFusion iO hosts an internal web server that is inside the local network and not accessible from the internet.

  • Page 7: Test Network Connection / Run Diagnostic Test

    Need to set the player up on WiFi? – WiFi connectivity requires us of a MOOD-provided USB WiFi adapter. Click the Scan button to scan for available WiFi networks in your area. Choose the appropriate WiFi network and type in the WiFi password accurately to connect.

  • Page 8: Profusion Io Network Requirements

    ProFusion iO devices only support passive FTP and will not connect via active FTP configurations. Consistent bandwidth of 1Mbs or more is ideal for all Mood Media audio streaming services. SFTP PROTOCOL 150 Kbps is the minimum recommended bandwidth for all configurations.

  • Page 9: Confirm Player Date And Time

    4. Adjust Date and Time as needed. Click the Save button when finished. Is the player defaulting to the year 1969, 1979, or 1999 after rebooting? Please contact Mood Support for assistance. RUND DIAGNOSTIC TEST The ProFusion iO diagnostic test may provide additional information regarding existing network connection errors.
  • Page 10 E2219 class (<IP>). player for accuracy and correct as needed. E2120 <INTERFACE>: Default gateway address is a Verify static IP information on the player for accuracy and correct as E2220 network address (<IP>). needed. MOOD: Rev. 3/26/2021 Page | 10...
  • Page 11 IP address (172.19.4.255 - "255" as the last octet indicates E4106 broadcast address (<IP>). E4206 this is the broadcast address). Verify proxy IP information on the player for accuracy and correct as needed. MOOD: Rev. 3/26/2021 Page | 11...
  • Page 12 <INTERFACE>: Update - device is not The player was not able to find its directory on the Unity update E5113 registered on update server server. Verify the fulfillment status in Unity and contact Mood Support E5213 (<DOMAIN_NAME | IP>:<ERR_MSG>). for assistance.

  • Page 13: Contact Support

    <INTERFACE>: <ZONE_NAME> - connection This error is displayed when the player reports recent streaming zone E7204 error: <ERR_MSG> issues. Contact Mood Support for assistance. CONTACT SUPPORT Seeking further assistance? Visit our Client Portal: support.moodmedia.com Serial Number: __ __ __ __ - __ __ __ __ - __ __ __ __ __ __ __ __ Note: The serial number is located on a sticker on the back of the player.

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