Product Specific Problems - Dell UltraSharp 24 User Manual

Common
Symptoms
Intermittent
Problems
Missing Color
Wrong Color
Image retention
from a static
image left on
the monitor for
a long period of
time

Product specific problems

Problem
Screen image is
too small
What You Possible Solutions
Experience
Monitor • Ensure that the video cable connecting the
malfunctions on
& off
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
Picture missing • Perform monitor self-test.
color • Ensure that the video cable connecting the
• Check for bent or broken pins in the video cable
Picture color • Change the settings of the Preset Modes in the
not good
• Adjust R/G/B value under Custom Color in Color
• Change the Input Color Format to PC RGB or
• Run the built-in diagnostics.
Faint shadow • Set the screen to turn off after a few minutes
from the static
image displayed
appears on the
screen • Alternatively, use a dynamically changing
What you Possible solutions
experience
Image is • Check the Aspect Ratio setting in the Display
centered on
screen, but • Reset the monitor to factory settings.
does not fill
entire viewing
area
monitor to the computer is connected properly
and is secure.
determine if the intermittent problem occurs in
self-test mode.
monitor to the computer is connected properly
and is secure.
connector.
Color menu OSD depending on the application.
menu OSD.
YPbPr in the Color menu OSD.
of screen idle time. These can be adjusted in
Windows Power Options or Mac Energy Saver
setting.
screensaver.
menu OSD.
Troubleshooting | 65