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8. Troubleshooting
Problem
The control unit does not
start
The user is 'bottoming out'
The mattress moves around
Some cells have less air
The control unit makes a
noise; vibrations can be
felt
If the above information does not answer your questions, please contact Care of Sweden or your local distributor.
Solution
Check that the power supply has been connected to the mains supply. Check
that the LED on the power supply is showing green.
Restart the control unit. See section 3.9. The control unit will initiate an automatic setting. Wait until the
automatic setting is complete.
Perform a further hand check (see section 3.3). If the gap is still too small, raise the comfort setting in
stages.
If the problem keeps occurring, contact Care of Sweden or your local distributor.
Check that the mattress is fastened to the bed frame with the straps underneath (two at the head end and
two on each of the long sides).
This is normal with a Pulsating or Alternating mode, as the air supply switches between alternating cells
for a predetermined cycle period (one cycle = 10 minutes).
Check how the control unit is hung on the bed. Resonance can occur, vibrations are felt in parts of the bed.
Remove the control unit and listen to see whether this makes a difference. Can be resolved by putting the
control unit on a flat, steady surface or by placing a towel between the control unit and bed.
If the problem keeps occurring, contact Care of Sweden or your local distributor.
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