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10 Warranty
The warranty period for new Pallmann machines shall last for one year from the point at which
the machine is transferred / delivered to the customer, insofar as statutory legal requirements do
not stipulate otherwise.
When validating warranty claims, the invoice or proof of purchase must always be submitted.
All repairs within the framework of the warranty agreement must be undertaken by a service
centre that has been accredited by us.
Customers performing their own repairs and/or improper repairs regularly lead to the exclusion
of warranty claims. The same also applies to incorrect operation and/or use.
Replacement of parts, accessories and other modifications to Pallmann machines
Users of Pallmann machines enjoy a high level of safety and reliability of their machine. In order
to maintain this status quo, your Pallmann tool may not be modified from the condition in which it
is delivered without following the rules below. These rules apply to both the replacement of parts and
equipping the machine with accessories as well as other technical modifications.
u All work undertaken to your Pallmann machine must be undertaken exclusively by a workshop that has suitably
trained and experienced personnel at its disposal, as well as the requisite work equipment. We recommend using
authorised service centres.
u In the event of planned replacement of parts, planned addition of accessories or other planned technical
modifications, an assessment must always be carried out by an authorised service centre or us, as manufacturer,
before work is commenced.
u It is highly recommend that only safety-approved Original Pallmann replacement parts and
Original Pallmann accessories are used, which have been approved by us, as manufacturer.
Replacement parts and accessories can be obtained from your authorised service centre,
which will also be able to undertake professional installation on your behalf. Original Pallmann
replacement parts and Original Pallmann accessories have been checked for safety and
suitability especially for Pallmann machines.
We are unable to adequately assess the safety and suitably of non-Original Pallmann
replacement parts.
u In order to preserve operational safety and to prevent damage in the event of technical
modifications, of whatsoever nature, our technical guidelines must always be observed.
We are also always happy to hear from you should you have any other questions about your
Pallmann machine.
Please note that we cannot accept any liability for damage, insofar as this is sustained as the result
of incorrect work undertaken or as the result of violation of the rules stated above.
PALLMANN GmbH l Ein Unternehmen der Uzin Utz AG | Im Kreuz 6 | 97076 Würzburg | Telefon +49 931 27964-0 | Telefax +49 931 27964-50 I www.pallmann.net
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