TD Luxe 6200m Configuration And Troubleshooting Manual
Hide thumbs
Also See for Luxe 6200m:
- Quick start manual (24 pages) ,
- Valuelink gift cards manual (14 pages) ,
- Pre-authorizations manual (12 pages)
Table of Contents
Related Manuals for TD Luxe 6200m
Summary of Contents for TD Luxe 6200m
- Page 1 TD Luxe 6200m Configuration and Troubleshooting Guide For the TD Luxe 6200m series: • Standalone Wired and Wired with PINpad / • Standalone Wireless (WiFi and 4G LTE/WiFi) • Semi-integrated Wired • Semi-integrated Wireless (WiFi)
- Page 2 © This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.
-
Page 3: Table Of Contents
Table of Contents Who should use this guide? .............1 Configuration ................1 User management .................. 1 Create a new user ................... 1 Change user password .................. 1 Remove user ....................2 Display existing user IDs ................2 Change login method ..................2 General customization ................2 Adjust speaker volume ...................2 Adjust backlight level ..................2 Change screen language ................3... -
Page 5: Who Should Use This Guide
Who should use this guide? You would use this guide if you use a TD Luxe 6200m terminal and wish to configure or troubleshoot it. Configuration The TD Luxe 6200m offers you a variety of options to personalize the terminal while helping you to administer your business. -
Page 6: Remove User
Enter the existing password and press OK. Enter the new password and press OK. Re-enter the new password and press OK. Remove user Use this option to have a Supervisor delete an existing user IDs from a terminal. You cannot delete the user that is currently logged into this terminal. -
Page 7: Change Screen Language
Select the desired language (English or Français). Set the time on the terminal Use this option to change the date and time on the terminal by communicating with the TD host. From the Desktop screen Settings icon Clock Adjustment. -
Page 8: Surcharge
The same surcharge amount will be charged across all credit cards to which the Merchant is subscribed. • Merchants must contact the respective PCNs to determine what is required to opt in for credit surcharge. • To enable credit surcharge on your terminal, please call the TD Merchant Solutions Contact Centre at 1-800-363-1163. Debit Surcharge •... -
Page 9: Receipt Banner
OK, without entering a new character, to complete the entry. Downloads Software download This function allows the terminal to download a new software application from the TD remote host without the need for a technician on site. •... -
Page 10: Parameter Download
Any functionality changes that you make on the terminal will be overwritten the next time that you perform a Host 1 or Host 2 download which is automatically done after a day close / settlement request. Please contact the TD Merchant Solutions Contact Centre to make any permanent changes to your terminal such as tips and cashback settings. -
Page 11: Reporting
Reporting The following reporting options are split into business day, batch and customized. Business day reports From the Desktop screen Reports icon Business Day Reports and select a report. Re p o r t Provi d e s . . . I n s t ru c t i o n s Terminal Details ... -
Page 12: Batch Reports
Batch reports From the Desktop screen Reports icon Batch Reports and select a report. Re p o r t Provi d e s . . . I n s t ru c t i o n s Batch Details ... -
Page 13: Troubleshooting
Troubleshooting With any equipment, sometimes problems occur. With the TD Luxe 6200m, error messages are displayed on screen with a short description. Below is a list of error messages that you could see on the terminal screen and the actions required. - Page 14 “ C ” E rro r c o d e s E xp l a n a t i o n Ac t i o n re q u i re d Card Error The terminal failed to read the chip on Remove the card and try reinserting it, Please Try Again the inserted card.
- Page 15 “ D ” E rro r c o d e s E xp l a n a t i o n Ac t i o n re q u i re d The terminal requires a full Host 2 Download Download the Host 2 Parameter.
- Page 16 “ I ” E rro r c o d e s E xp l a n a t i o n Ac t i o n re q u i re d Input Not In Valid Range The data entered was not within the Please reenter the data.
- Page 17 “ N ” E rro r c o d e s E xp l a n a t i o n Ac t i o n re q u i re d Not Accepted The card type entered is not Please select another card.
-
Page 18: Lost Or Stolen Equipment
Lost or stolen equipment If your device has been lost or stolen, please: Contact the TD Merchant Solutions Contact Centre immediately to report the incident. (stolen or lost) Contact the police to file a report. (stolen only) -
Page 19: Police Information
The officer should provide you with a report number. After obtaining the above from the officer, please contact the TD Merchant Solutions Contact Centre and provide this information so that you can receive a replacement device. See below for an easy to use information card to record the required information. -
Page 21: Contact Information
Contact Information Please call the TD Merchant Solutions Contact Centre at 1-800-363-1163. We would be happy to answer any questions you may have. Authorization: 24 hours a day, seven days a week Terminal Inquiries: 24 hours a day, seven days a week General Merchant Inquiries: Monday –... - Page 22 (0324)
Need help?
Do you have a question about the Luxe 6200m and is the answer not in the manual?
Questions and answers