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12.5- Rapid Calibration Service:
Typical turnaround times for the Rapid Recalibration Service, are 10 business days. These turnaround times occur
after the items have been received by LaserPoint Service Center, and do not include transit times.
a) faster re-calibration times are free of charge but must be booked in advance: contact
ask for the first available time slot that can be reserved for calibration;
b) The following information must be included in the calibration request, sent by fax or email: the re-calibration
wavelength(s), if recalibration is to be performed for Power or Power + Energy, and the product(s) model and
serial numbers. A Purchase Order for the Calibration Service is sufficient and no RMA (Return Material
Authorization) form is needed.
c) LaserPoint will communicate the first available time slot and customers are requested to ensure that the
products arrive in advance of the agreed upon date.
d) Items that do not conform to the fast re-calibration policy will be placed in a queue, where the first items to
arrive will be calibrated first.
12.6- Re-calibration Procedures and Timing:
For re-calibrations, a Purchase Order for this service is acceptable, and a return materials authorization (RMA)
form is not necessary.
Ensure that the shipping documents include your PO number.
1- It is mandatory that the PO includes, for each sent item, the following information: the re-calibration
wavelength(s), if recalibration has to be performed for Power or Power + Energy, and the product model and
serial numbers.
POs with incomplete information cannot be correctly processed, and the time required for re-calibration will be
extended until all the information has been received.
2- Shipment costs to and from LaserPoint are at the customer's expense.
12.7- Return Material Authorization ( RMA):
Comply to our return and shipping policy conditions:
a) LaserPoint product cannot be returned directly to LaserPoint without first asking for a Return Material
Authorization (RMA) number.
b) If the customer submits items when an RMA number has not been issued, then the items will be returned to the
customer at the customer's expense.
c) LaserPoint or its authorized third parties are the only entities authorized to repair or replace defective parts or
products, in accordance with the internal procedures at LaserPoint.
d) After the items are serviced, the items will be shipped back to the customer, provided that all issued invoices
have been paid in full, prior to performing the servicing, unless different terms were agreed upon.
Instructions for returning equipment:
1- Ask LaserPoint (sales@laserpoint.it) for an RMA number prior to shipping any product to LaserPoint.
2- Fill in the Customer RMA Form that is provided by LaserPoint Customer Service.
3- The RMA number has to be clearly written on all related documentation and on the outside of the
package.
4- Ship items through a traceable carrier.
5- LaserPoint is not liable for damage that occurs during shipping.
12.8- Limited Liability:
Prior to returning any unit, please provide a description of the failure or encountered problem(s), and consult with
the Service Department at LaserPoint to avoid unnecessary shipments.
LaserPoint will, at its sole discrestion, repair or replace all defective parts without charge to the customer;
however, if LaserPoint determines that the failure was caused by misuse, alterations, an accident, or an abnormal
operational condition or handling, then the customer will be billed for the repair and the repaired product will be
returned, transportation and insurance prepaid by the customer.
LaserPoint srl – PcPlug-R Laser Power and Energy Meter - All Rights Reserved
sales@laserpoint.it
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