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WARRANTY, RE-CALIBRATION, AND RMA
12.1- Comprehensive Service for LaserPoint Products:
LaserPoint sensors and meters are precision instruments that can provide many years of accurate and reliable
measurements.
To maintain a consistent level of performance, it is recommended that that units are recalibrated once a year.
When returned for re-calibration a complete check of the instrument is made by LaserPoint and the customer will
be informed whether any service has to be done. It is however advisable that, in the period between re-
calibrations, the customer periodically verifies the existing state of cables, coatings and cooling system and
immediately applies to LaserPoint if assistance is needed.
LaserPoint provides a comprehensive warranty and assistance package that provides excellent service and ensures
the longest life of the meters and sensors:
1- Three Year Limited Warranty on products, which includes confirming the product reliability
2- Calibration of power/energy levels using in-house standards that are traceable to NIST or PTB standards.
3- Fast re-calibration turnaround time
4- Perform minor repairs during annual calibration of meters and sensors
12.2- Three Years Warranty Policy:
All LaserPoint products are warranted against material defects in materials and workmanship for 36 months from
the date of shipment. During the warranty period, LaserPoint will repair, or at its sole discretion, replace, at no
charge, the products proven to be defective. Defective products can only be returned to LaserPoint after issuance
of an RMA number. Shipment to and from LaserPoint are at the customer's expense.
The Three (3) Year Warranty does not provide for remedy of failures caused by accidental and physical damage,
improper installation and operation, cleaning or un-authorized maintenance, misuse, abuse, modifications to the
product not made by LaserPoint personnel, software faults, normal wear and tear, or any other event, act, default,
or omission outside of the control of LaserPoint.
12.3- Minor Repairs Policy:
LaserPoint provides more than the re-calibration services. Each time a sensor head or meter is sent back for re-
calibration, the complete functionality of each unit is verified and needed minor repairs are made at no expense to
the customer.
Minor repairs include manufacturer defects (which only became obvious after the warranty period), hardware,
firmware and software updates, damaged cables and connectors and other small and simple repairs, valued –
workmanship included- less than 50$.
Major damage caused by the customer, or other repairs, like replacement of laser-damaged sensors or the repair of
damage caused by misuse, are not covered and a repair service charge will be required for these repairs. In these
cases, customers will receive a quote or a proposal for the complete replacement of a damaged unit.
12.4- Annual Meter and Sensor Calibrations:
LaserPoint meters and sensors can provide many years of service if the user properly maintains the equipment and
choses to have the meters and sensors re-calibrated on an annual basis.
Extended use, operation in adverse environments, and environmental factors can affect the measurement accuracy
and reliability or add wear and tear to parts. To maintain the specified level of performance, it is important that
the meters and sensors are periodically checked and that they receive an annual re-calibration. Calibrations are
performed with in-house standards that are traceable to NIST and PTB standards.
To insure the best possible calibration accuracy, such as at high laser powers and to remove other possible sources
of errors (e.g. non-linearity as a function of power), LaserPoint has several lasers that have powers ranging up to
1 KW.
LaserPoint srl – PcPlug-R Laser Power and Energy Meter - All Rights Reserved
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