Annex B - Troubleshooting Guide - InterTest IONODES ION-E100-HD User Manual

Annex B – Troubleshooting Guide

Device does not seem to boot-up
o
o
o
o

Cannot discover the device or communicate via the network
o
o
o
o
InterTest, Inc • 303 Route 94 • Columbia, NJ 07832 • 908-496-8008 • sales@intertest.com • www.intertest.com
Verify that a 12V (40W) power supply is connected to the device.
If using PoE, verify that the RJ45 network link is properly providing power.
When a valid power source is detected, the status LED will light up.
Verify the status of the system status LED to determine the state of the device as
it powers up.
Before the device can be discovered, the status LED must be lit YELLOW as this
indicates ready state of the device.
Make sure you have connected the device to your network.
Make sure the GREEN LED on the RJ45 connector is lit. If it is not lit, verify the
network connectivity with the network switch.
Dynamic discovery of the ION-E100-HD requires multicast networking to be
supported by your network and switch equipment. (Bonjour protocol)
ION-E100-HD – User manual
Page 27 of 28