Troubleshooting - JUICE GOOSE iP Series Owner's Manual

TROUBLESHOOTING

The Juice Goose iP series are ruggedly constructed and contains quality com-
ponents. There are no user serviceable parts inside this device. Unauthorized
service will void all existing warranties and may result in equipment damage
and personal injury.
Should improper performance be observed consult the following guidelines for
diagnosis.
THE iP DEVICE WILL NOT POWER UP.
a. Check to see that main utility power is available.
b. Check that the circuit breaker on the iP device is not tripped.
c. Check the Network LED on the chassis. If it is not lit the iP device is proba-
bly not receiving power. Remove power from the iP device by unplugging it
or turning off the circuit breaker that feeds the unit. Then restore power.
d. Check that utility power is not at fault; that hot, neutral and ground are prop
erly connected and voltage is at a proper level near 120.
THE iP DEVICE WILL NOT POWER DOWN.
a. It is likely that when a unit fails to turn off the cause is similar to that which
would cause a unit to fail to turn on.
b. Follow steps outlined in the power up solution above.
I CANNOT CONNECT TO THE iP DEVICE VIA MY NETWORK.
Ensure your router has DHCP enabled (see your router's user manual to enable
this feature). Then type http://juicegoose to access the login screen.
Check you are using the correct cable, standard CAT5 cable for router connec-
tion, crossover cable for direct to PC connection.
If you are connecting directly to a PC you will have to configure your computer
to have an IP address of 192.168.1.1. See your operating systems help file on
how to do this. We recommend you setup the devices initially on a router.
Are you using the correct username and password? If you are accessing the
login page and your login is failing you might need to reset to factory default
and try again if you have forgotten the correct username/password combination.
If you are trying to connect from a remote network ensure you are trying to ac-
cess using the correct IP address and PORT number which were assigned to
the unit. Port forwarding may need to be enabled on the remote unit's network
router (see your administrator).
Page 19