STM ROCKETBOX 2.0 User Manual page 22

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T E R M S O F B U S I N E S S
R E T U R N S
No Refunds/Exchanges: We do not accept returns or exchanges unless the item purchased is defective. No item will be accepted for return without prior
approval. All approved returns must be accompanied with a return authorization (RA) number and must be in new and unused condition. All RA numbers
must be clearly displayed on the outside of the box. All returns are subject to restocking fees, not to exceed 20% unless damaged. Refunds are issued in
the form of like payment. All refused shipments are subject to a 20% restock fee and all applicable freight charges. All items that we ship are insured; if an
item comes that is damaged from shipping, we will work closely with you to get you replacement parts as soon as possible. We may also request pictures
or other identifying information to establish that damage was caused by the shipping carrier.
If you receive an item you believe is defective, please contact us with details of the product at (509) 204-3164 or email us at clientservices@stmcanna.com.
We may ask you for pictures, video, descriptions, and other identifying information to make a determination. If you are unable to provide adequate
documentation requested, your return request will be denied. If your item is deemed defective, which is solely at STM's discretion, we will issue you an
RMA # which you will need to place in and on the package. After receiving your RMA #, you may send the item to:
STM Canna
3223 North Market St.
Spokane, WA 99207
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to
replacement as a result of the defect. If you are entitled to a replacement, we will replace the product at no additional cost to you.