Terms Of Business - STM ROCKETBOX 2.0 User Manual

1 8
T E R M S O F B U S I N E S S
P U R C H A S I N G T E R M S & C O N D I T I O N S
All products are first-come-first-serve and that receipt of payment is required in order to receive a confirmed shipping date in the queue. Due to high
demands, certain items may have a lead time of 4-8 weeks or more from payment date, unless otherwise stated. Following the receipt of an invoice, STM
Canna must receive payment within a maximum of 7 days before the invoice expires – leaving lead times, quoted prices, specials and discounts on all
items subject to change. If a deposit is applicable for any special reason, my deposit is non-refundable. Purchaser agrees to adhere to the Customer
Awareness Program and Terms of Business herein.
C U S T O M E R A W A R E N E S S P R O G R A M ( C . A . P . )
STM takes pride in the products we make and the services we offer. To ensure our customers fully understand the services we provide, along with the
capabilities and expectations of our products, we have executed and outlined the Customer Awareness Program contents below: A 12-month warranty on
each product that is applicable with regards to manufacturer's defects, including parts and labor. STM Client Services department is dedicated to ensuring
the success and satisfaction of all STM clients. As such, product on-boarding programs are provided to familiarize our clients with their new
equipment.STM Tech department provides our clients with all software updates, phone support and onsite support, as needed. Training (RocketBox) with
our technicians to train your staff on best practices to accomplish your desired results for a quality finished product. An easy-to-use client portal with tools
such as product F.A.Q.'s and Best Practices, along with an extensive video library to help guide you towards success with your STM equipment.
E X P E C T A T I O N S A N D C A P A B I L I T I E S O F Y O U R S T M E Q U I P M E N T : S T M R O C K E T B O X
With training from our on technical training staff, you can expect to receive a complete and comprehensive training program to educate your team on best
practices, as well as the cleaning and maintenance of your machine and accessories. By following the guidelines provided to you via the user manual and
training, you will be able to produce a quality and consistent product that will be easily repeatable. The shaker box within the machine contains an area
where material may escape during operation. With the 400 hour break-in period, STM advises against re-purposing this excess waste due to potential
metal contaminants residing in the shaker box from regular usage.Results are not guaranteed and can greatly vary from operation to operation.