Mitsubishi Electric MDS-EX-CVP Series Technical Specification And Instruction Manual page 22

Please confirm the following product warranty details before using MITSUBISHI CNC.
1. Warranty Period and Coverage
Should any fault or defect (hereafter called "failure") for which we are liable occur in this product during the warranty period,
we shall provide repair services at no cost through the distributor from which the product was purchased or through a
Mitsubishi Electric service provider. Note, however that this shall not apply if the customer was informed prior to purchase of
the product that the product is not covered under warranty. Also note that we are not responsible for any on-site readjustment
and/or trial run that may be required after a defective unit is replaced.
[Warranty Term]
The term of warranty for this product shall be twenty-four (24) months from the date of delivery of product to the end user,
provided the product purchased from us in Japan is installed in Japan (but in no event longer than thirty (30) months,
Including the distribution time after shipment from Mitsubishi Electric or its distributor).
Note that, for the case where the product purchased from us in or outside Japan is exported and installed in any country other
than where it was purchased; please refer to "2. Service in overseas countries" as will be explained.
[Limitations]
(1) The customer is requested to conduct an initial failure diagnosis by him/herself, as a general rule. It can also be carried out
by us or our service provider upon the customer's request and the actual cost will be charged.
(2) This warranty applies only when the conditions, method, environment, etc., of use are in compliance with the terms and
conditions and instructions that are set forth in the instruction manual, user's manual, and the caution label affixed to the
product, etc.
(3) Even during the term of warranty, repair costs shall be charged to the customer in the following cases:
(a) a failure caused by improper storage or handling, carelessness or negligence, etc., or a failure caused by the
customer's hardware or software problem
(b) a failure caused by any alteration, etc., to the product made by the customer without Mitsubishi Electric's approval
(c) a failure which may be regarded as avoidable, if the customer's equipment in which this product is incorporated is
equipped with a safety device required by applicable laws or has any function or structure considered to be
indispensable in the light of common sense in the industry
(d) a failure which may be regarded as avoidable if consumable parts designated in the instruction manual, etc. are duly
maintained and replaced
(e) any replacement of consumable parts (including a battery, relay and fuse)
(f) a failure caused by external factors such as inevitable accidents, including without limitation fire and abnormal
fluctuation of voltage, and acts of God, including without limitation earthquake, lightning, and natural disasters
(g) a failure which is unforeseeable under technologies available at the time of shipment of this product from our company
(h) any other failures which we are not responsible for or which the customer acknowledges we are not responsible for
2. Service in Overseas Countries
If the customer installs the product purchased from us in his/her machine or equipment, and export it to any country other than
where he/she bought it, the customer may sign a paid warranty contract with our local FA center.
This falls under the case where the product purchased from us in or outside Japan is exported and installed in any country
other than where it was purchased.
For details please contact the distributor from which the customer purchased the product.
3. Exclusion of Loss in Opportunity and Secondary Loss from Warranty Liability
Regardless of the gratis warranty term, Mitsubishi shall not be liable for compensation to:
(1) Damages caused by any cause found not to be the responsibility of Mitsubishi.
(2) Loss in opportunity, lost profits incurred to the user by Failures of Mitsubishi products.
(3) Special damages and secondary damages whether foreseeable or not, compensation for accidents, and compensation for
damages to products other than Mitsubishi products.
(4) Replacement by the user, maintenance of on-site equipment, start-up test run and other tasks.
4. Changes in Product Specifications
Specifications shown in our catalogs, manuals or technical documents are subject to change without notice.
5. Product Application
(1) For the use of this product, its applications should be those that may not result in a serious damage even if any failure or
malfunction occurs in the product, and a backup or fail-safe function should operate on an external system to the product
when any failure or malfunction occurs.
(2) Mitsubishi CNC is designed and manufactured solely for applications to machine tools to be used for industrial purposes.
Do not use this product in any applications other than those specified above, especially those which are substantially
influential on the public interest or which are expected to have significant influence on human lives or properties.
WARRANTY