Sony SPP-ID300 Operating Instructions Manual page 35

Troubleshooting (continued)
Symptom
The handset doesn't ring when
calling from the base unit.
The caller's name and/or
phone number does not appear
on the display.
The caller's name and/or
phone number does not appear
on the display during call
waiting.
You cannot dial the number
from the Caller ID list.
"CONNECTING" is indicated
for a long time.
The Caller ID data disappeared.
The CHARGE lamp doesn't
light up when you place the
handset to charge.
The battery duration is short.
EN
34
Additional Information
Remedy
• The battery may be weak. Charge the battery for
more than 12 hours (page 9).
• Make sure you set up the base unit correctly (page 6).
• Move the handset closer to the base unit.
• Replace the handset on the base unit for a while to
reset the digital security code.
• Make sure you have subscribed to Caller ID service.
• Caller ID service may not work when the phone is
connected to a Private Branch Exchange (PBX).
• The call is made through company which does not
offer Caller ID service. "OUT OF AREA" will appear
on the display.
• The call was "blocked." "PRIVATE" will appear on
the display.
• You answered the call while "**RINGING**"is
displayed. Be sure to answer after the Caller ID data is
displayed.
• The handset is too far from the base unit, or the
handset battery is low or not installed.
• Make sure you have subscribed to "Caller ID with
Visual Call Waiting" service (see page 29).
• Make sure nobody is talking on another phone on the
same telephone line.
• Make sure you entered your area code correctly
(page 11).
• You may need to change the number of digits of the
phone number (page 28).
• This function may not work when the phone is
connected to a Private Branch Exchange (PBX).
• Move the handset closer to the base unit.
• Place the base unit away from noise sources (page 6).
• The handset battery is removed. The handset was kept
away from the base unit when the handset battery is
low.
• Wipe the charge terminals of the base unit and the
handset with a soft cloth or paper for better contact of
the charge terminals.
• Make sure the handset is placed on the base unit
properly.
• The battery pack was charged less than 12 hours (due
to power failure, etc.).
• The usable life of the battery has expired and needs
replacement.