Amx Limited Warranty And Disclaimer - AMX Precis Instruction Manual

AMX LIMITED WARRANTY AND DISCLAIMER

AMX LIMITED WARRANTY
AND DISCLAIMER
All products returned to AMX require a Return
Material Authorization (RMA) number. The RMA
number is obtained from the AMX RMA
Department. The RMA number must be clearly
marked on the outside of each box. The RMA is
valid for a 30-day period. After the 30-day period
the RMA will be cancelled. Any shipments
received not consistent with the RMA, or after the
RMA is cancelled, will be refused. AMX is not
responsible for products returned without a valid
RMA number.
Warranty Repair Policy
ä
AMX will repair any defect due to material or
workmanship issues during the applicable
warranty period at no cost to the AMX
Authorized Partner, provided that the AMX
Authorized Partner is responsible for in-bound
freight and AMX is responsible for out-bound
ground freight expenses.
ä
The AMX Authorized Partner must contact
AMX Technical Support to validate the failure
before pursuing this service.
ä
AMX will complete the repair and ship the
product within five (5) business days after
receipt of the product by AMX. The AMX
Authorized Partner will be notified if repair
cannot be completed within five (5) business
days.
ä
Products repaired will carry a ninety (90) day
warranty or the balance of the remaining
warranty, whichever is greater.
ä
Products that are returned and exhibit signs of
damage or unauthorized use will be processed
under the Non-Warranty Repair Policy.
26
ä
AMX will continue to provide Warranty
Repair Services for products discontinued or
replaced by a Product Discontinuance Notice.
Non-Warranty Repair Policy
ä
Products that do not qualify to be repaired
under the Warranty Repair Policy due to age
of the product or Condition of the product may
be repaired utilizing this service.
ä
The AMX Authorized Partner must contact
AMX Technical Support to validate the failure
before pursuing this service.
ä
Non-warranty repair is a billable service.
ä
Products repaired under this policy will carry
a ninety (90) day warranty on material and
labor.
ä
AMX will notify the AMX Authorized Partner
with the cost of repair, if cost is greater than
the Standard Repair Fee, within five (5) days
of receipt.
ä
The AMX Authorized Partner must provide a
Purchase Order or credit card number within
five (5) days of notification, or the product
will be returned to the AMX Authorized
Partner.
ä
The AMX Authorized Partner will be
responsible for in-bound and out-bound
freight expenses.
ä
Products will be repaired within ten (10)
business days after AMX Authorized Partner
approval is obtained.
ä
Non-repairable products will be returned to
the AMX Authorized Partner with an
explanation.
ä
See AMX Non-Warranty Repair Price List for
minimum and Standard Repair Fees and
policies.
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