Troubleshooting; Power; Gain; Cables - Shure ULX-D Manual

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ShurePlus Channels Application
Monitor the key elements of your wireless operation on a mobile device over Wi-Fi with ShurePlus Channels. Use alongside
Wireless Workbench or as a stand-alone application for less complex coordination needs.
• Visit the Channels page
• Visit the Channels user guide

Troubleshooting

Issue
No Sound
Faint sound or distortion
Lack of range, unwanted noise bursts, or dropouts
Cannot turn transmitter off or change frequency settings, or can't pro-
gram receiver
Encryption Mismatch message
Firmware Mismatch message
Antenna Fault message

Power

Make sure that the receiver and transmitter are receiving sufficient voltage. Check the battery indicators and replace the trans­
mitter batteries if necessary.

Gain

Adjust the system gain on the front of the receiver. Ensure the output level (XLR output only) on the back of the receiver corre­
sponds to the input of the mixing console, amplifier, or DSP.

Cables

Check that all cables and connectors are working correctly.

Interface Locks

The transmitter and the receiver can be locked to prevent accidental or unauthorized changes. A locked feature or button will
produce the Locked screen on the LCD panel.

Encryption Mismatch

Re-sync all receivers and transmitters after enabling or disabling encryption.
to download ShurePlus Channels.
to learn how to use Channels with your system.
See Solution...
Power, Cables, Radio Frequency, or Encryp­
tion Mismatch
Gain
RF
Interface locks
Encryption Mismatch
Firmware Mismatch
RF
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