Network Troubleshooting; Restoring Dante Factory Settings - Shure ULX-D Manual

Network Troubleshooting

• Use only one DHCP server per network
• All devices must share the same subnet mask
• All receivers must have the same level of firmware revision installed
• Look for the illuminated network icon on the front panel of each device:
If the icon is not illuminated, check the cable connection and the LEDs on the network jack.
If the LEDs are not on and the cable is plugged in, replace the cable and recheck the LEDs and network icon.
To check connectivity of WWB6 to the network:
1. Start WWB6 software and use Inventory view to see devices connected to the network.
2. If not, find the IP address from one of the devices on the network (such as a ULX-D receiver) and see if you can ping it
from the computer running WWB6.
3. From a WINDOWS/MAC command prompt, type 'ping IPADDRESS' of the device (e.g. "ping 192.168.1.100").
4. If the ping returns success (no packet loss), then the computer can see the device on the network. If the ping returns
failure (100% packet loss), then check the IP address of the computer to ensure it's on the same subnet.
5. If the pings are successful and the devices still do not show up in the WWB6 inventory, check to ensure all firewalls are
either disabled or allow the WWB network traffic to pass to the application. Check that firewall settings are not blocking
network access.

Restoring Dante Factory Settings

The receiver and the Dante network card can be reset to restore factory Dante settings. Performing a reset is helpful for clear­
ing existing data before setting up a system.
Caution! Performing a reset on either the Dante network card or on the ULX-D receiver will interrupt the Dante audio.
Tip: Prior to performing a factory reset, note the current Dante network mode and IP settings. After a reset, the Dante network
mode reverts to SWITCHED, and the IP address mode revert to AUTO.
Restoring Receiver and Dante Card Factory Settings
Performing a reset from the receiver restores the factory settings and configures the Shure Control and Dante IP address
mode to AUTO.
1. From the receiver menu: DEVICE UTILITIES > SYSTEM RESET > RESTORE DEFAULT SETTINGS
2. Press ENTER to complete the reset.
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