Introduction ......................7 Benefits ........................7 ‘Paired Device’ vs. BToE ..................7 Installing the Device Duo on the PC ..............9 Pairing the Phone with a Desktop Application ..........13 Viewing Account Status ..................16 Selecting the Application with which to Pair the Phone ......... 16 Verifying Desktop App Settings ................
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Please contact your local recycling authority for disposal of this product. Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our Web site https://www.audiocodes.com/services-support/maintenance-and-support.
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11327 Added Zoom Documentation Feedback AudioCodes continually strives to produce high quality documentation. If you have any comments (suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our Web site at https://online.audiocodes.com/documentation-feedback. Device Duo Application Note...
‘press’. Benefits The Device Duo allows users to use their IP phone not only as a phone but rather as a ‘smart’ audio device that combines handset with loud speaker. The ‘smart’ audio device allows telephony controls such as call start and call end in addition to audio device controls such as volume up and down and mute but it is not limited to these controls.
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Device Duo Application Note 2. Installing the Device Duo on the PC Installing the Device Duo on the PC AudioCodes’ Device Duo Wizard facilitates installation of the controller on your PC. Before installing the Device Duo, uninstall BToE if it’s installed. ...
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AudioCodes IP Phones Accept the terms and click Next. Note the installation path and click Next. Device Duo Application Note Document #: LTRT-11325...
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Device Duo Application Note 2. Installing the Device Duo on the PC Click Install or click Back to review or change settings – or Cancel to exist the Wizard. Wait for the installation process to complete. Click Finish; the installation is complete.
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Pairing the Phone with a Desktop Application This section shows how to pair the phone with the Microsoft Teams application. After the Device Duo is installed on the PC, two options can be used to pair the phone as a paired audio device: Automatic pairing ...
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Make a note of the pairing code, in this example, k4a*2WKU (iii) (iv) On the PC, open the Device Duo: In the systray, click the AC Device Duo icon. (vi) Select Manual Pairing Code… Device Duo Application Note Document #: LTRT-11325...
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In the ‘Pair code’ field, enter the pairing code k4a*2WKU you noted earlier (vii) and click OK; view on the phone the briefly displayed message Pairing activated; the AC Device Duo icon is now highlighted and indicates AC Device Duo is now connected to <Phone IP Address>. Note: If the RX50 is signed in with a Skype for Business user, the Menu softkey will be displayed and pairing will be available as explained above.
You can select the application with which to pair the phone. To select the application to pair the phone with: From the systray, right-click the Device Duo icon and select Paired Applications. Select the application with which to pair the phone.
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Skype for Business: EMPTY [RX50 Skype for Business is TEAMS_DESKTOP] Generic SIP: EMPTY • The Device Duo feature supports: √ Device lock sync between the PC application and the phone [applicable only if the Skype for Business account is also signed in; if the PC is not locked, the device will also be unlocked] √...
After pairing, make sure in your PC Teams application under ‘Settings’ that ‘Audio Devices’ is set to AudioCodes 400HD Phone as shown in the figures below. Note: If these settings aren’t set to AudioCodes 400HD Phone, the phone will not function as a speaker. Device Duo Application Note...
After pairing, make sure in your PC Zoom application under ‘Settings’ that ‘Audio Devices’ is set to AudioCodes 400HD Phone as shown in the figures below. The Device Duo application is currently supported for pairing AudioCodes' phones with Zoom client application (basic functionalities).
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AudioCodes IP Phones Note: If these settings aren’t set to AudioCodes 400HD Phone, the phone will not function as a speaker. Device Duo Application Note Document #: LTRT-11325...
Device Duo Application Note 4. Calling Features Calling Features Teams app When in Device Duo mode with the Teams app, the phone supports the following calling features: Call controls Accept call by both phone and PC application End call by both phone and PC application ...
AudioCodes IP Phones • When a phone is in Device Duo mode, the default line type is Teams. To select a different line type, use one of the following options: Use a configured Programmable Key or press the speaker hard key and select the line of choice.
Device Duo Application Note 5. Configuring Line Types in Duo Mode Configuring Line Types in Duo Mode Note: • The phone’s configuration file parameter ‘lync/BToE/pairing_mode’ is by default set to AUTOMATIC for pairing with a cable to the PC port.
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Touch the ‘Key Sip Account’ field and navigate to the Account you want. Touch the Save softkey. In the idle screen, view the icon of the line you configured. Device Duo Application Note Document #: LTRT-11325...
Device Duo Application Note 5. Configuring Line Types in Duo Mode To change the account type: Long-press the line (whose account type in the previous figure is Skype for Business). Select the line and in the ‘Key Sip Account’ field in the Programmable Key screen that opens, navigate to and select Teams Audio).
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Device Duo Application Note 6. Making a Call Making a Call Selecting a Line This section shows how to make a call in the phone’s ‘New call’ screen by selecting a line (New Call > select the line by pressing the upper or lower rim of the phone’s navigation button).
After configuring a Programmable Key as a line as shown in Section 5.1, touch/press the key then displayed in the idle screen. View at the same time on your PC the following: In the ‘New call’ field in the phone’s screen, enter the number to call. Device Duo Application Note Document #: LTRT-11325...
Click Call; the call is made and the phone screen displays the following: Use the phone as a speaker. Make sure in your PC Teams app under ‘Settings’ that ‘Audio Devices’ is set to AudioCodes 400HD Phone as described under Section 3.1. Selecting an Audio Account through which to Speed...
PC. Note: If the Device Settings in the Teams application on the PC aren’t set to AudioCodes 400HD Phone as described in Section 3.1, the phone will not reflect the call made from the Teams application on the PC.
Device Duo Application Note 7. Handling Incoming Calls Handling Incoming Calls When a phone is paired and a call comes in, it’s indicated on both the phone screen and in the Teams application on the PC, as shown in the figures below.
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• the Teams PC application. It only silences the device. The hold option is available on the other devices by the HOLD hard key. [Optionally] Select the Flash option. Select the Resume softkey. Device Duo Application Note Document #: LTRT-11325...
Device Duo Application Note 8. Joining a Meeting by PC Joining a Meeting by PC Note: Before attempting to join a meeting, make sure: You’ve signed in to the phone with a Skype for Business account • The phone is paired with the Teams/Zoom application on the PC •...
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Teams/Zoom app on the PC. • On your phone screen, you’ll view the following when joining a Teams meeting: On your phone screen, you’ll view the following when joining a Zoom meeting: • Device Duo Application Note Document #: LTRT-11325...
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Device Duo Application Note 8. Joining a Meeting by PC In the Teams/Zoom app on the PC, click Join now; the meeting opens. Teams client before ‘Join now’ Zoom client after joining Version N/A...
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Device Duo Application Note 9. Managing Accounts Managing Accounts The phone’s configured accounts are displayed in the Accounts screen (MENU > Settings > Accounts). The figure below shows two accounts configured for this user: Skype for Business a.k.a. VoIP line (the first account listed), directly connected to ...
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Device Duo Application Note 10. Signing in on a Paired Phone Signing in on a Paired Phone When a phone is paired, the account displayed in the idle screen is the Teams Account. In this state, when signing in to the Skype for Business account, the process is performed in...
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Device Duo Application Note 11. Automatic Media Pause Automatic Media Pause If a call comes in while you’re using your paired device as speaker to listen to music, for example, the media playing on the phone is automatically paused for the call.
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Device Duo Application Note 12. Volume Control Volume Control When changing the volume from the PC, the audio device is synced accordingly and vice versa. Bidirectional volume can be controlled from the phone or from the PC. Independent volume level is available for: Tones ...
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13. Limitations Limitations 13.1 Device Duo with Teams App Here are the limitations known to exist with the Device Duo paired with Teams client: Table 13-1: Known Limitations Incident Description Users might need to set the audio device manually in the Teams app when there are multiple audio devices (such headsets) connected to the PC.
Zoom desktop call on the phone screen (even though voice is heard). A phone that is paired with Device Duo using the Zoom app cannot handle simultaneous calls from different line types. For example, if you have an ongoing Zoom desktop call and a new incoming Teams call is answered, the phone screen continues displaying the Zoom desktop call.
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