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Troubleshooting
Related Manuals for Tokenworks CardVisor ID
Summary of Contents for Tokenworks CardVisor ID
- Page 1 CardVisor ID Scanner ® Hardware User Manual 3 5 1 1 Silve rside Rd, Suite 1 0 5 Wilmingto n, DE 1 9 8 1 0 Pho ne : (8 0 0 ) 5 7 4 5 0 3 4 www.CardViso r.c o m - Pro duc t Info rmatio n Suppo rt@ To ke nWo rks.c o m...
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Page 2: About This Document
About This Document ® This do c ume nt de sc ribe s ho w to use the CardViso r ID hardware . The first part o f the manual applie s to all ve rsio ns o f the pro duc t. The latte r part c o ntains spe c ific instruc tio ns fo r c usto me rs with the 2 D Bar Co de Re ade r Cradle . -
Page 3: Table Of Contents
Table of Contents About This Document____________________________________________________ 2 What’s in the box _______________________________________________________ 2 Magnetic Stripe Reader Only Version____________________________________ 2 Bar Code Reader & Magnetic Stripe Version______________________________ 2 Table of Contents _______________________________________________________ 3 Handspring Visor Button & Icon Layout ____________________________________ 4 Inserting the CardTool ___________________________________________________ 5 CardVisor Application Installation _________________________________________ 5 Main Screen Description_______________________________________________ 6... -
Page 4: Handspring Visor Button & Icon Layout
Battery _______________________________________________________________ 26 Charging the Bar Code Reader Cradle __________________________________ 26 Battery Life of Bar Code Reader Cradle_________________________________ 26 Charging the Handspring Visor Pro (optional) in the Bar Code Reader Cradle 26 Trouble Shooting – related to Bar Code Reader Cradle ________________________ 27 Copyright_____________________________________________________________ 28 ®... -
Page 5: Inserting The Cardtool
Inserting the CardTool To inse rt the CardTo o l, align the unit with the Handspring e xpansio n slo t (se e figure 1 ) and gradually inse rt the unit. It sho uld inse rt smo o thly until it make s c o ntac t with the e xpansio n slo t sto ps. -
Page 6: Main Screen Description
Make Sure Date & Time at the to p o f the fo rm is c urre nt CardViso r III & IV Main Sc re e n CardViso r I & II Main Sc re e n Main Screen Description The main sc re e n is whe re the magne tic c ard data and status is displaye d afte r e ac h swipe . -
Page 7: Cardvisor Options Menu
Tip: Try a fe w prac tic e swipe s, ho ld the magne tic c ard in the c e nte r and maintain pre ssure o n the bo tto m e dge o f the c ard as it trave ls thro ugh the slo t. Expe rime nt with the spe e d and o rie ntatio n. -
Page 8: Age Threshold And Alarms
Age Threshold and Alarms The Age Thre sho ld and Alarm sc re e n c o nfigure s at what age CardViso r will alarm at and what alarm so und will be playe d. The re are six so unds available fo r the unde r 1 8 , unde r 1 9 , unde r 2 0 , unde r 2 1 , and e xpire d lic e nse c o nditio ns. -
Page 9: Protecting Id Scanner Data
Me moPad showing all Parsed Data in CardViso r Individual Me mo sho wing me mo Catego rie s Cate go ry parsed data In additio n to the parse d data, an unparse d re c o rd is also sto re d in the Me mo Pad applic atio n unde r the RawData c ate go ry. - Page 10 Transactio n Data Visible Transactio n Data Masked Transaction Data Hidden To se t the PIN c o de , se le c t the Se c urity Applic atio n (sho wn be lo w) fro m the Ho me sc re e n.
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Page 11: Tip - Appending Notes To Swipe Data Via Memopad
No te : This same PIN c o de c an be to 'lo c k' the syste m so that turning it bac k o n re quire s the PIN c o de . Se e the Handspring Use r guide fo r using this fe ature . -
Page 12: Appending Notes To License Data (Cardvisor Iii Feature)
Me mo e ntry after adding ‘VIP’ to Me mo e ntry after adding ‘VIP’ & e mail the e nd of the string addre ss to the e nd of the . Note : ‘^’ characte r be twe e n fie lds Additio nal c o lumns c an be adde d to the spre adshe e t by appe nding additio nal ^ c harac te rs. -
Page 13: Cardvisor Iv - Anti Card Pass Back
CardVisor IV – Anti Card Pass Back CardViso r IV age ve rific atio n so ftware has all the fe ature s o f CardViso r III plus an ID ® Anti-Pass-Bac k fe ature . This fe ature may be use d se ve ral ways; at t he front door t o det ect licenses which are 'Passed- Back' t o out siders, •... -
Page 14: Cardtool Removal
CardTool Removal To re mo ve the CardTo o l, e ithe r use the thumb sto p o n the bac k o f the unit to gradually push it o ut o f the e xpansio n slo t o r grab the CardTo o l at the base o f the c ard slo t and pull it away fro m the Handspring Viso r in the... -
Page 15: Resetting The Handheld
Resetting the Handheld Unde r no rmal c irc umstanc e s, yo u will no t have to use the re se t butto n. On o c c asio ns, ho we ve r yo ur handhe ld may no lo nge r re spo nd to butto ns, c ardswipe s o r sc re e n taps. -
Page 16: Performing A Hard Reset
Performing a Hard Reset Warning: A HARD RESET WILL ERASE ALL TRANSACTION DATA Do n't pe rfo rm a hard re se t unle ss the so ft re se t has no t wo rke d and yo u've bac ke d up yo ur data, o r yo u're willing to lo se the transac tio n data. -
Page 17: Power Down Reset - Aaa Battery Devices Only
Power Down Reset - AAA battery devices only A po we r do wn re se t e rase s all the data o n yo ur de vic e , inc luding a fe w se ttings (like date and time ) whic h are unto uc he d by a hard re se t. By re mo ving yo ur AAA batte rie s, yo u allo w the c apac ito r to drain, e sse ntially re turning yo ur de vic e to its "fac to ry state ."... - Page 18 batte rie s. This he lps pre ve nt ac c ide ntal data lo ss. 2 . Whe n re plac ing the batte rie s be gin by turning yo ur handhe ld o ff (so the re is no sc re e n display).
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Page 19: Trouble Shooting - Handheld Computer & Magnetic Stripe Reader
2 0 minutes for internal capacitor to discharge and reinstall Hardware failure Contact TokenWorks Technical support. Note: if Handspring Visor not purchased from TokenWorks, then contact Handspring technical support at www.handspring.com CardVisor is not Magnetic stripe is Clean stripe with soft cloth. -
Page 20: For Id Scanners With Bar Code Reader Cradle
For ID Scanners w ith Bar Code Reader Cradle This section applies to customers with the Bar Code Reader Cradle Bar Co de Reade r Cradle Upgrade Custo me rs may upgrade a magne tic stripe ve rsio n by purc hasing the Bar Co de Re ade r Cradle 1 . -
Page 21: Parts Diagram - Bar Code Reader Cradle
Parts Diagram – Bar Code Reader Cradle CardViso r Hardware Manual Page 2 1 o f 3 2... -
Page 22: Controls Diagram
Controls Diagram CardViso r Hardware Manual Page 2 2 o f 3 2... -
Page 23: Inserting Handheld Into Bar Code Reader Cradle
Inserting Handheld into Bar Code Reader Cradle 1 . Assuming the CardTo o l re ade r is alre ady installe d in the e xpansio n slo t o f the Handspring Viso r PDA, c re ate a small gap o f abo ut 1 / 1 6 ” be twe e n the CardTo o l re ade r bo dy and the to p o f the Handspring Viso r PDA by pulling the CardTo o l re ade r o ut o f the e xpansio n slo t. -
Page 24: How To Scan A Driver's License With A 2D Bar Code
How to scan a Driver’s license w ith a 2D Bar Code How to scan a Driver’s license with a 2D Bar Code 1 . Pre ss the Addre ss Butto n (se e figure ) - CardViso r Bar Co de applic atio n will display ‘Sc an a bar c o de lic e nse ’... -
Page 25: Connecting Bar Code Reader Cradle To Pc For Hotsyncing
Connecting Bar Code Reader Cradle to PC for HotSyncing The re are two Ho tSync me tho ds pro vide d. The o riginal me tho d whic h invo lve s re mo ving the Handspring Viso r fro m the Bar Co de Re ade r c radle and plac ing it into the de skto p Ho tSync Cradle . -
Page 26: Battery
Battery - Bar Code Reader Cradle Charging the Bar Code Reader Cradle To c harge , just plug the wall adapte r into the fro nt o f the Bar Co de Re ade r Cradle and the c e nte r LED sho uld turn re d, indic ating the unit is c harging. A full c harge will re quire appro ximate ly 4 ho urs. -
Page 27: Trouble Shooting - Related To Bar Code Reader Cradle
Trouble Shooting – Bar Code Reader Cradle Pro ble m Po ssible Po ssible So lutio n Pro ble m Bar Co de Reade r Bar Co de is dirty Examine bar co de fo r scratches, dirty and clean with do e s not deco de so ft clo th. -
Page 28: Copyright
AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, SHALL CONTINUE BEYOND SUCH PERIOD. EACH PURCHASER UNDERSTANDS THAT THE TOKENWORKS PRODUCT IS OFFERED AS IS. TOKENWORKS AND ITS SUPPLIERS ASSUME NO RESPONSIBILITY FOR ANY DAMAGE OR LOSS CAUSED BY DELETION OF DATA AS A RESULT OF MALFUNCTION, DEAD BATTERY, OR REPAIRS. -
Page 29: Age Verification Calculation Limitations
IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER AS WARRANTED ABOVE, YOUR SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. IN NO EVENT WILL TOKENWORKS BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL... -
Page 30: Graffiti Table
Graffiti Table CardViso r Hardware Manual Page 3 0 o f 3 2... - Page 31 Checking IDs To ke nWo rks pro vide s the CardViso r ID sc anne r to auto mate and do c ume nt the ID c he c king pro c e ss fo r purc hasing age se nsitive pro duc ts (To bac c o / Alc o ho l). The numbe r o ne c ause fo r c itatio ns, ac c o rding to e nfo rc e me nt o ffic e rs, is me ntal e rro rs suc h as failing to c he c k an ID o r making a math e rro r whe n c alc ulating the age fro m the date o f birth.
- Page 32 Cross Check Data Always c ro ss c he c k the data displaye d o n the sc anne r ve rsus what is sho wn o n the fro nt o f the ID. So me fake IDs have a 'c lo ne d' o r c o pie d data stripe fro m ano the r pe rso n who is o ve r 2 1 ye ars o ld.
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