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Table of Contents
Troubleshooting
Related Manuals for Tokenworks CardVisor
Summary of Contents for Tokenworks CardVisor
- Page 1 CardVisor ID Scanner ® Hardware User Manual 3511 Silverside Rd, Suite 105 Wilmington, DE 19810 Phone: (800) 574 5034 www.CardVisor.com - Product Information Support@TokenWorks.com www.TokenWorks.com - Company Information Revision: 1.0 August 2005...
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Page 2: About This Document
2D Bar Code Reader Cradle. This document should be used in conjunction with the Handspring Visor user manual (on the Handspring CD or available on-line at Handspring.com), and the CardVisor Software User manual that details installation and use of PC data transfer software. -
Page 3: Table Of Contents
Protecting ID Scanner Data _______________________________________________ 9 Tip - Appending Notes to Swipe Data via MemoPad __________________________ 11 Appending Notes to License Data (CardVisor III feature) ______________________ 12 CardVisor IV – Anti Card Pass Back_______________________________________ 13 Automatic Anti Pass-Back Database Management ________________________ 13... -
Page 4: Handspring Visor Button & Icon Layout
Trouble Shooting – related to Bar Code Reader Cradle ________________________ 27 Copyright_____________________________________________________________ 28 ® ® Limited Warranty - CardTool reader and/or CardVisor software ______________ 28 Age Verification Calculation Limitations ________________________________ 29 State and Local Privacy Laws, Ordinances or Rules _______________________ 29 Graffiti Table _________________________________________________________ 30 Handspring Visor Button &... -
Page 5: Inserting The Cardtool
Figure 1 – CardTool Reader inserting into Handspring Visor Springboard expansion slot CardVisor Application Installation The CardVisor software is stored in the flash memory of the CardTool reader and automatically launches after plugging in the CardTool reader into the handheld. A welcome screen appears which instructs the user to press the Date Book button to launch the main screen of CardVisor magnetic stripe application (shown below). -
Page 6: Main Screen Description
“Swipe Again” are displayed. Swiping a Magnetic Card 1. With the CardVisor application running on the Handspring Visor, hold the unit in your left hand (if you are a lefty, hold the unit in your right hand). 2. Using the other hand, hold the drivers license with the MagStripe facing towards you and swipe the card towards your body. -
Page 7: Cardvisor Options Menu
Icon, just below the Application icon (small house in the graffiti area -see previous diagram). Depending on the version of CardVisor software, there are three or four items on the Options menu. The Reset option will re-initialize the CardTool hardware. -
Page 8: Age Threshold And Alarms
Age Threshold and Alarms The Age Threshold and Alarm screen configures at what age CardVisor will alarm at and what alarm sound will be played. There are six sounds available for the under 18, under 19, under 20, under 21, and expired license conditions. After selecting a new sound, CardVisor will play it before updating the display. -
Page 9: Protecting Id Scanner Data
Drivers License Transaction data records are stored as Memos (in MemoPad application ) and are marked Private by the CardVisor software. They may be hidden or masked by entering a user selected PIN code via the security application (old fashion key icon on home screen). - Page 10 Note: If the PIN code or Password is forgotten, there is no way to recover it via the standard security application. Resetting the Password will delete all the transaction data. Use this feature with caution. Confirm Password Mask Records Enabled Hide Records Enable CardVisor Hardware Manual Page 10 of 32...
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Page 11: Tip - Appending Notes To Swipe Data Via Memopad
Excel spread sheet. This is a great way for CardVisor III & IV clients to mark a customer as a VIP or Banned individual. It is also an easy way to record additional fields such as email addresses or phone numbers. -
Page 12: Appending Notes To License Data (Cardvisor Iii Feature)
Appending Notes to License Data (CardVisor III feature) CardVisor III software allows additional notes (up to 80 characters) to be added to the Parsed License Data Memo. This is useful for recording marketing information such as phone numbers and email address or other significant information about an individual. -
Page 13: Cardvisor Iv - Anti Card Pass Back
CardVisor IV – Anti Card Pass Back CardVisor IV age verification software has all the features of CardVisor III plus an ID ® Anti-Pass-Back feature. This feature may be used several ways; • at the front door to detect licenses which are 'Passed-Back' to outsiders, •... -
Page 14: Cardtool Removal
• Ensure the magnetic heads are occasionally cleaned with commercially available magnetic cleaning cards. • Clean exterior of case with a dry lint free cloth and do not use abrasive cleaning products. CardVisor Hardware Manual Page 14 of 32... -
Page 15: Resetting The Handheld
Make sure the date/time is accurate before proceeding. Remove and re-insert the CardTool reader to re-associate the Date Book button with the CardVisor application. Then press the Date Book button and swipe a card. Location of Reset Hole – Visor Deluxe, Pro, Neo,... -
Page 16: Performing A Hard Reset
5. Your device will then take you through a series of screens to calibrate the digitizer and verify the time and date. Note: A hard reset does not delete the current date and time. It does restore other settings to the factory default. . CardVisor Hardware Manual Page 16 of 32... -
Page 17: Power Down Reset - Aaa Battery Devices Only
Warning: A power down reset will erase everything on your device except the CardVisor program, which is stored in the CardTool reader. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings. - Page 18 AC power whenever not in use. Note: This ensure these models get their batteries constantly topped off. 6. For Handspring Visors using alkaline batteries, consider purchasing rechargeable NiMH AAA batteries. A list of batteries/chargers is provided on the TokenWorks web site in the support section. CardVisor Hardware Manual...
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Page 19: Trouble Shooting - Handheld Computer & Magnetic Stripe Reader
Cardvisor Application Button is for bar codes version only) pressed Swipe data not The MemoPad Change Category to ‘All’ or ‘CardVisor.’ To see Unparsed license data, set displayed in Category is set to category to ‘RawData’ MemoPad display only personal Application or business memos. -
Page 20: For Id Scanners With Bar Code Reader Cradle
3. AC – DC Power supply. 4. Wall Charger & 4 AAA NiMh rechargeable batteries (not shown) CV_I_BC, CV_II_BC, CV_III_BC CardVisor software loaded into the CardTool Reader, a Handspring™ ® Visor™ handheld computer, the Bar Code Reader Cradle with AC adapter, a USB Hotsync™... -
Page 21: Parts Diagram - Bar Code Reader Cradle
Parts Diagram – Bar Code Reader Cradle CardVisor Hardware Manual Page 21 of 32... -
Page 22: Controls Diagram
Controls Diagram CardVisor Hardware Manual Page 22 of 32... -
Page 23: Inserting Handheld Into Bar Code Reader Cradle
Then pull across gap between reader and top of Handspring Visor. Finally pull past tie down slot and lock gold ball into slot. See Figure 5 below Figure 5 Figure 6 Tie Down Cable Secured in Tie Down Slot CardVisor Hardware Manual Page 23 of 32... -
Page 24: How To Scan A Driver's License With A 2D Bar Code
How to scan a Driver’s license with a 2D Bar Code 1. Press the Address Button (see figure) - CardVisor Bar Code application will display ‘Scan a bar code license’ at the bottom of the screen and the Red & Green LEDs will light on the bar code scanner and it will sound 3 beeps. -
Page 25: Connecting Bar Code Reader Cradle To Pc For Hotsyncing
The second method uses the SC-2000 USB HotSync cable which connects to the front of the Bar Code Reader cradle and the USB port of the PC. Connecting SC-2000 HotSync cable to Bar Code Reader Cradle CardVisor Hardware Manual Page 25 of 32... -
Page 26: Battery
Do not use a wall charger other than that supplied by Tokenworks. Using one with a higher voltage or reversed polarity will damage the charger and using one with a lower voltage or current rating may cause the charger to exit the charging mode. -
Page 27: Trouble Shooting - Related To Bar Code Reader Cradle
Do not insert metal objects or other objects to clear slot! Reader is broken Contact TokenWorks for support Bar Code Reader Li-Ion Battery is Plug wall adapter into bar code reader cradle power does not turn on... -
Page 28: Copyright
Should this product fail to be in good working order at any time during this warranty period, TokenWorks will, at its option, repair or replace this product at no additional charge except as set forth below. Repair parts and replacement products will be furnished on an exchange basis and will be either reconditioned or new. -
Page 29: Age Verification Calculation Limitations
VARY FROM STATE TO STATE. Age Verification Calculation Limitations The CardVisor application is warranted to read the date of birth information encoded on the machine-readable (magnetic or 2D bar code) stripe and display the current age based on current date/time information contained in the handheld computers real time clock (RTC). -
Page 30: Graffiti Table
Graffiti Table CardVisor Hardware Manual Page 30 of 32... - Page 31 ID scanner was used. The CardVisor ID scanners will help detect some fake or altered IDs. Just having one will cause some people to think twice about presenting such an ID. For example, the ID scanner will help detect if the printed date of birth or expiration date has been altered using ink (e.g.
- Page 32 * For a second form of ID. People with fakes rarely carry back-up identification. 4. RETURN: * If you are satisfied that the proof of age is valid, you may permit the individual to be served. * If you're not convinced, however, do not serve them. CardVisor Hardware Manual Page 32 of 32...
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