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Table of Contents
Troubleshooting
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Summary of Contents for Tokenworks CardVisor
- Page 1 CardVisor ID Scanner ® Hardware User Manual - Edge 3511 Silverside Rd, Suite 105 Wilmington, DE 19810 Phone: (800) 574 5034 www.CardVisor.com - Product Information Support@TokenWorks.com www.TokenWorks.com - Company Information Revision: 1.0 September 2005...
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Page 2: About This Document
2D Bar Code Reader Cradle. This document should be used in conjunction with the Handspring Visor user manual (on the Handspring CD or available on-line at Handspring.com), and the CardVisor Software User manual that details installation and use of PC data transfer software. -
Page 3: Table Of Contents
Protecting ID Scanner Data _______________________________________________ 9 Tip - Appending Notes to Swipe Data via MemoPad __________________________ 11 Appending Notes to License Data (CardVisor III feature) ______________________ 12 CardVisor IV – Anti Card Pass Back_______________________________________ 12 Automatic Anti Pass-Back Database Management ________________________ 13... -
Page 4: Handspring Visor Button & Icon Layout
Handspring Visor Button & Icon Layout Shown are the buttons and icons referred to throughout this manual. Note the location of the Date Book button, Menu icon and Memo Pad button. CardVisor Hardware Manual - Edge Page 4 of 32... -
Page 5: Inserting The Cardtool
Figure 1 – CardTool Reader inserting into Handspring Visor Springboard expansion slot CardVisor Application Installation The CardVisor software is stored in the flash memory of the CardTool reader and automatically launches after plugging in the CardTool reader into the handheld. A welcome screen appears which instructs the user to press the Date Book button to launch the main screen of CardVisor magnetic stripe application (shown below). -
Page 6: Main Screen Description
“Swipe Again” are displayed. Swiping a Magnetic Card 1. With the CardVisor application running on the Handspring Visor, hold the unit in your left hand (if you are a lefty, hold the unit in your right hand). 2. Using the other hand, hold the drivers license with the MagStripe facing towards you and swipe the card towards your body. -
Page 7: Cardvisor Options Menu
Icon, just below the Application icon (small house in the graffiti area -see previous diagram). Depending on the version of CardVisor software, there are three or four items on the Options menu. The Reset option will re-initialize the CardTool hardware. -
Page 8: Age Threshold And Alarms
Age Threshold and Alarms The Age Threshold and Alarm screen configures at what age CardVisor will alarm at and what alarm sound will be played. There are six sounds available for the under 18, under 19, under 20, under 21, and expired license conditions. After selecting a new sound, CardVisor will play it before updating the display. -
Page 9: Protecting Id Scanner Data
Drivers License Transaction data records are stored as Memos (in MemoPad application ) and are marked Private by the CardVisor software. They may be hidden or masked by entering a user selected PIN code via the security application (old fashion key icon on home screen). - Page 10 Note: This same PIN code can be to 'lock' the system so that turning it back on requires the PIN code. See the Handspring User guide for using this feature. Again, CardVisor Hardware Manual - Edge Page 10 of 32...
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Page 11: Tip - Appending Notes To Swipe Data Via Memopad
Excel spread sheet. This is a great way for CardVisor III & IV clients to mark a customer as a VIP or Banned individual. It is also an easy way to record additional fields such as email addresses or phone numbers. -
Page 12: Appending Notes To License Data (Cardvisor Iii Feature)
Appending Notes to License Data (CardVisor III feature) CardVisor III software allows additional notes (up to 80 characters) to be added to the Parsed License Data Memo. This is useful for recording marketing information such as phone numbers and email address or other significant information about an individual. -
Page 13: Automatic Anti Pass-Back Database Management
Manually deletion of Anti Pass-Back database Select Delete from main menu Select AntiPassBack Database Confirm Deletion CardVisor Hardware Manual - Edge Page 13 of 32... -
Page 14: Cardtool Removal
• Ensure the magnetic heads are occasionally cleaned with commercially available magnetic cleaning cards. • Clean exterior of case with a dry lint free cloth and do not use abrasive cleaning products. CardVisor Hardware Manual - Edge Page 14 of 32... -
Page 15: Resetting The Handheld
General Preferences screen will display the current time and date. Make sure the date/time is accurate before proceeding. Remove and re-insert the CardTool reader to re-associate the Date Book button with the CardVisor application. Then press the Date Book button and swipe a card. -
Page 16: Performing A Hard Reset
5. Your device will then take you through a series of screens to calibrate the digitizer and verify the time and date. Note: A hard reset does not delete the current date and time. It does restore other settings to the factory default. . CardVisor Hardware Manual - Edge Page 16 of 32... -
Page 17: Battery Life For Handheld Computer
Note: If you leave your handheld for an extended period of time with out power, you will lose all of the stored data. The CardVisor ID Scanner program is stored in non- volatile memory and will NOT be lost but the transaction logs will be. HotSync the handheld to preserve this transaction data. -
Page 18: Id Scanners With Visor Edge Handheld & Non-Portable Bar Code Reader
Reader, a Handspring™ Visor™ Edge ® ® handheld computer, Bar Code Reader Cradle with AC adapter, a USB Hotsync™ charging Cradle, Palm™ Desktop application for Windows™ or Macintosh™, CardVisor CD and documentation. CardVisor Hardware Manual - Edge Page 18 of 32... -
Page 19: Parts Diagram - Edge Bar Code Reader Cradle Non-Portable
Parts Diagram – Edge Bar Code Reader Cradle non-portable The power button on the Visor Edge will flash green while charging and remain green with fully charged. CardVisor Hardware Manual - Edge Page 19 of 32... -
Page 20: Connecting Power
Connecting Power CardVisor Hardware Manual - Edge Page 20 of 32... - Page 21 Shown below is an example using the front pass thru hole. There is one in the back of the case as well. CardVisor Hardware Manual - Edge Page 21 of 32...
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Page 22: How To Scan A Driver's License With A 2D Bar Code
How to scan a Driver’s license with a 2D Bar Code 1. Press the Address Button (see figure) - CardVisor Bar Code application will display ‘Scan a bar code license’ at the bottom of the screen and the Red & Green LEDs will light on the bar code scanner and it will sound 3 beeps. -
Page 23: Installing Handheld Into Bar Code Reader Cradle
4. Slide handheld along rails until raised tab (see step 3 in figure below) on bar code reader is visible. Then slide base of CardTool reader below raised tab. 5. Reconnect Power Connector (see step 4 in figure below). CardVisor Hardware Manual - Edge Page 23 of 32... -
Page 24: Removing Handheld Into Bar Code Reader Cradle
See step 3 in Removing Handheld from Bar Code Reader Cradle Diagram and Releasing Locking Tab Diagram below. Removing Handheld from Bar Code Reader Cradle Diagram Removing and Connecting Power Connector Diagram CardVisor Hardware Manual - Edge Page 24 of 32... -
Page 25: Hotsyncing
HotSyncing To HotSync the data, you must first install the Hotsync software on the Green Handspring CD. See the CardVisor Software User Manual for step by step instructions. Shown below is how to connect the handheld to the charging HotSync cradle, after it is removed from the bar code reader cradle. -
Page 26: Trouble Shooting - Handheld Computer & Magnetic Stripe Reader Problems
Application Address Buttons (Address Button is for bar codes version only) Swipe data not The MemoPad Change Category to ‘All’ or ‘CardVisor.’ To see Unparsed license data, set displayed in Category is set to category to ‘RawData’ MemoPad... -
Page 27: Trouble Shooting - Bar Code Reader Cradle Problems
Try to clear objects by holding reader upside down and slot gently shaking. Do not insert metal objects or other objects to clear slot! Reader is broken Contact TokenWorks for support CardVisor Hardware Manual - Edge Page 27 of 32... -
Page 28: Copyright
Should this product fail to be in good working order at any time during this warranty period, TokenWorks will, at its option, repair or replace this product at no additional charge except as set forth below. Repair parts and replacement products will be furnished on an exchange basis and will be either reconditioned or new. -
Page 29: Age Verification Calculation Limitations
VARY FROM STATE TO STATE. Age Verification Calculation Limitations The CardVisor application is warranted to read the date of birth information encoded on the machine-readable (magnetic or 2D bar code) stripe and display the current age based on current date/time information contained in the handheld computers real time clock (RTC). -
Page 30: Graffiti Table
Graffiti Table CardVisor Hardware Manual - Edge Page 30 of 32... -
Page 31: Checking Ids
ID scanner was used. The CardVisor ID scanners will help detect some fake or altered IDs. Just having one will cause some people to think twice about presenting such an ID. For example, the ID scanner will help detect if the printed date of birth or expiration date has been altered using ink (e.g. -
Page 32: Cross Check Data
4. RETURN: * If you are satisfied that the proof of age is valid, you may permit the individual to be served. * If you're not convinced, however, do not serve them. CardVisor Hardware Manual - Edge Page 32 of 32...
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