Troubleshooting; Malfunctions - Siemens iQ500 User Manual And Installation Instructions

Troubleshooting

Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
Troubleshooting
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out by trained specialist
▶
staff.
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
▶
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.

Malfunctions

Fault
The display goes out and
Start/Reload flashes.
"E:36 / -10"
Cause
Energy-saving mode is act-
ive
Drain pipe or water outlet
hose is blocked.
Drain pipe or water drain
hose is caught or jammed.
Drain pump is blocked.
The water outlet hose is con-
nected too high.
Detergent dosage is too
high.
Unapproved extension in-
stalled on the water drain
hose.
Troubleshooting en
Troubleshooting
Press any button.
▶
a The symbol lights up again.
Clean the drain pipe and the water
▶
outlet hose.
Ensure that the drain pipe and wa-
▶
ter drain hose are not kinked or
trapped.
→ "Cleaning the drain pump",
▶
Page 42
Install the water outlet hose at a
▶
maximum height of 1 metre.
Immediate measure: Mix one table-
▶
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the left-hand compartment (not
for outdoor clothing, sportswear or
items stuffed with down).
Reduce the amount of detergent for
▶
the next washing cycle with the
same load.
Remove any unapproved exten-
▶
sions from the water hose. Connect-
ing the appliance
47