Return Procedures - Alphasmart NEO 1 User Manual

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A R R A N T Y A N D

Return Procedures

R e t u r n P r o c e d u r e s
148
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A I N T E N A N C E
Two-Button On option in the NEO Control Panel so you can't turn the NEO
on by pressing just one key.
Important: If you're a customer outside the United States or United
Kingdom, and you purchased your NEO from a reseller, then you should
contact that reseller for assistance with your NEO. Do not return the device to
Renaissance Learning.
If you bought your NEO direct from Renaissance Learning outside the United
States or United Kingdom, contact the technical support resource listed for
your region in the front of this manual.
If you have a problem with your NEO, first read the section
"Troubleshooting" on page 123. If this section doesn't help you solve your
problems, follow these steps for help.
1. Contact Technical Support using the contact information for your country
listed on page ii. Eighty percent of all problems can be solved by email or
over the phone.
2. If the device does need to be returned to the factory for repair, it must be
assigned an RMA (Return Material Authorization) number in order to track
the unit before it is returned. To receive an RMA number, contact
Technical Support using the contact information for your country listed on
page ii. You'll need to provide the following information:
a. A detailed description of the problem
b. The serial number of the device
c. Your name and the address where the device should be returned
Note: Only Renaissance Learning, Inc. can assign RMA numbers. If a
NEO is returned without an RMA number, it will delay the repair and
increase the chance that it could become lost.
3. Write the RMA number on the outside and inside of the box. Also on the
inside, tape a short, detailed note to the NEO explaining the problem
(include the RMA number).
4. Ship the damaged NEO to the address given when you receive your RMA
number. You will be sending your NEO to a repair center, not to the
Renaissance Learning, Inc., office.
Important: Please ship NEO with a reliable shipper. Renaissance
Learning, Inc., will not be held responsible for devices that are lost in
shipment from a customer, or that are returned without an RMA number.
NEO 1 and NEO 2
User Manual