Return Procedures - Alphasmart NEO User Manual

Contact information

Return procedures

Important:
Kingdom, and you purchased your Neo from a reseller, then you
should contact that reseller for assistance with your Neo. Do not
return the device to Renaissance Learning.
If you bought your Neo direct from Renaissance Learning outside the
United States or United Kingdom, contact the technical support
resource listed for your region on page 151.
If you have a problem with your Neo, first read the section
"Troubleshooting" on page 123. If this section doesn't help you solve
your problems, follow these steps for help.
1. Contact Technical Support using the contact information for your
country listed on page 150. Eighty percent of all problems can be
solved by email or over the phone.
2. If the device does need to be returned to the factory for repair, it
must be assigned an RMA (Return Material Authorization)
number in order to track the unit before it is returned. To receive
an RMA number, contact Technical Support using the contact
information for your country listed on page 150. You'll need to
provide the following information:
a. A detailed description of the problem
b. The serial number of the device
c. Your name and the address where the device should be
returned
Note:
If a Neo is returned without an RMA number, it will delay the
repair and increase the chance that it could become lost.
152
If you're a customer outside the United States or United
Only Renaissance Learning, Inc. can assign RMA numbers.
Neo User's Guide