Can't Connect And Need Assistance?; Before You Start Troubleshooting - Aeotec SmartThings User Manual

Smart home hub
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2021. 05. 04.
3. Select "SmartThings Hub (IM6001-V3P)"
5. Select "Start"
6. Set where your Aeotec Smart Home Hub location is, and what room it will be in.
7. Then select "Next"
8. Select how you'd like to connect your Hub by touching Wi-Fi or Ethernet/Wired. (depends on your choices in
section c. Power up smart home hub)
9. SmartThings will ask you to power your hub if you have not done so already. Tap on Next.
10. If your hub isn't ready yet, your app will scan for your hub to be ready. Once its automatically detected, it will
move onto the next step.
11. Using your mobile device's camera, scan the QR code located on the back of the Hub:
If necessary, tap OK to give Smart Home Hub access to your smartphone camera.
If your having trouble scanning the QR code, tap "Add device by serial number" and enter the code
manually.
12. It will ask you to join a SmartThings WiFi network ("st-hubv3-858") or some other similar name, make sure you
press Connect. This is necessary to setup, if you tap cancel, your setup will fail and may require you to factory
reset your hub before you start again.
13. (Skip if you are using direct Ethernet connection) If you are setting up the Hub via Wi-Fi:
Select your Wi-Fi network.
Enter your Wi-Fi network's password, then tap Connect.
14. Wait a few moments while your Hub is connecting. (During this time, the LED of your Smart Home Hub will by
cycling
red/green
1. It will register your hub first which will take about 2 minutes to finish.
2. Once registration is finished, it will begin downloading any updates necessary for your hub. This will take
upwards of 30 minutes depending on how good you internet speed it.
3. Once downloading is done, your hub will install the downloaded update, this should take up to 5 - 10
minutes. (At this time the LED of your hub should be
Note - in the middle of the installation, you may notice that the LED of your hub has become
Green. This is a good indication that your hub is setup, but the interface is still getting other
settings ready, but I would recommend waiting until the screen automatically finishes.
4. When the setup is complete, it should automatically ask you to setup its geolocation.
15. Touch Tap here to set a location to set a geolocation for your Hub
Drag the pin to your location, or enter your address manually.
Pinch and zoom the circle to set the size of your geolocation.
Tap Done.
16. When the Hub is successfully added, name it however you like, then touch Done.
f.

Can't connect and need assistance?

Before you start troubleshooting.

If your SmartThings app freezes during the firmware update process. Wait up to 10 minutes before you
follow the steps below:
1. Force close SmartThings app.
2. Open up SmartThings app.
https://aeotec.freshdesk.com/support/solutions/articles/6000240326
during the setup).
You can close down your Smartthings app, and re-open, and your hub should appear
properly in your SmartThings app the next time you open it if you did choose to.
Setup - Smart Home Hub : Aeotec Help Desk
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