After-Sales Service - Samsung Galaxy S21+5G Notes Of Usage

After-Sales...Service
■ When...asking...for...repair ...
For repair, contact Repair and Delivery
Support Center.
During...the...
warranty...
period
Outside...the...
warranty...
period
* The warranty is valid for one year from the day
that you first buy the product.
• Before handing in the product for repair,
make a backup of the contents of memory
since they may disappear during repair. Note
that the Company shall not be liable for any
damages and loss of income should the
contents of memory be altered or lost.
• Recycled parts that meet the Company's
quality standards are sometimes used for
repair.
• Collected au device by Replacement
device delivery service which you used
before are recycled to cell phones for
replacement after repairs. Also replaced
parts by au after-sales service are
collected and recycled by KDDI. They are
not returned to customers.
• The product which is processed,
remodeled, analyzed (including by
modifying or analyzing the software
(including by rooting etc.), reverse
engineering, decompiling), or repaired by
an unauthorized repair office is not covered
by the warranty and repair may be refused.
• The battery in the product is a consumable
item and is not covered by the warranty.
Repairs will be done based on
the terms of services of the
free-of charge repair warranty
described.
We shall repair the product
for a charge as requested
by the customer if repair
renders it usable.
Appendix
69