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After-Sales Service
■ When asking for repair
For repair, please contact the Repair and Delivery
Support Center.
During the
warranty
period
Outside the
warranty
period
* The warranty is valid for one year from the day that
you first buy the product.
• Before handing in the product for repair, make a
backup of the contents of memory since they may
disappear during repair. Note that the Company shall
not be liable for any damages and loss of income
should the contents of memory be altered or lost.
• Recycled parts that meet the Company's quality
standards are sometimes used for repair.
• Mobile devices used up to now that are collected
by the replacement mobile phone delivery service
are reused as replacement mobile devices after
being reconditioned and repaired. In addition,
mechanical parts replaced by the after-sales
service are collected and recycled by our company.
Therefore, they cannot be returned to customers.
• The product which is processed, remodeled,
analyzed (including by modifying or analyzing
the software (including by rooting etc.), reverse
engineering, decompiling), or repaired by an
unauthorized repair office is not covered by the
warranty and repair may be refused.
• The battery in the product is a consumable item
and is not covered by the warranty.
Appendix
Repairs will be done based on the
terms of services of the free-of
charge repair warranty described.
We shall repair the product for
a charge as requested by the
customer if repair renders it
usable.
Appendix
49
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