Warranty And After-Sales Service - Samsung Galaxy S7 edge Instruction Manual

Warranty and After-Sales Service
Warranty
• The terminal is provided with a written warranty. Make sure that you
receive it. Check the written contents and items such as " 販売店名・お
買い上げ日 (Shop name/date of purchase)" and keep it in a safe place. If
it does not contain the necessary information, immediately contact the
shop where you bought it. The warranty is valid for a period of one year
from the date of purchase.
* The external TV antenna cable SC03, high-quality earphone with
microphone, and SIM ejector pin are not covered by the free repair
warranty.
• High-quality earphone with microphone and SIM ejector pin are sample.
Refer to inquiries for sample accessories.
• Specifications and appearance of this product and all accessories are
subject to change, in part or whole, for the sake of improvement without
prior notice.
• Since troubles, repair or other handling of the terminal may cause
contents in the Contacts etc. to be modified or deleted. DOCOMO
recommends making a copy of the Contacts data etc., in case.
* With the terminal, data such as phonebook entries can be saved to
microSD card.
* Data such as phonebook entries can be backed up using docomo cloud.
After-Sales Service
When problems occur
Before requesting repair, read the section on "Troubleshooting" in this
manual.
If the problem still persists, contact "Repairs" on the last page of this
manual (in Japanese only).
If the result of inquiries indicates that a repair is required
Take your terminal to DOCOMO-specified repair office. Be sure to check the
business hours of the repair office before you go. Also, you must bring the
warranty. Note that, repair may take longer time depending on the state of
damage.
■ In the warranty period
• The terminal is repaired at no charge subject to the conditions of the
warranty.
• The warranty must be presented to receive warranty service. Even
during the warranty period, the subscriber is charged for the repair in
such cases; without presenting the warranty, repairs of troubles or
damages resulting from misuse (damage of the external connection
jack, display, etc.), the terminal has been repaired any place other than
DOCOMO-specified repair office, etc.
• The subscriber is charged even during the warranty period for the
repair of failures caused by the use of devices or consumable items
that are not DOCOMO-specified.
■ Repairs may not be possible in the following cases.
• When corrosion due to moisture, condensation, perspiration, etc. is
detected, or if any of the internal boards are damaged or deformed
(repairs may not be possible if external connection jack, or the display
is damaged, or the terminal outer case is lifted).
• In the case that the terminal was repaired at a non-docomo specified
repair center
* Even in case that a repair is possible, since those conditions are
outside the range of the warranty, a repair is charged.
■ After expiration of the warranty
All repairs that are requested are charged.
■ Replacement parts
Replacement parts (parts required to maintain the product functions)
are basically kept in stock for at least 4 years after termination of
production.
However, repair may not be possible due to lack of repair parts etc.
Depending on the nature of the required repair, it may still be possible to
repair your phone even after this period. Call the contacts listed on the
last page of this manual, "Repairs" (In Japanese only).
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Appendix/Index