Troubleshooting; After-Sales Service - Samsung Galaxy Fold Basic Manual

Troubleshooting

Before considering that there is a malfunction, check " トラブル診断 (Trouble diagnosis)".
■ トラブル診断 (Trouble diagnosis)
Please check the au website.
https://www.au.com/trouble-check/ (Japanese)
Please also refer to the "故障とお考えになる前に (Troubleshooting)" from "取扱説明書 (詳細版) (Full Instruction
Manual)" (Japanese) and "オンラインマニュアル (Online Manual)" (Japanese) available on the au homepage.
https://www.au.com/online-manual/scv44/ (Japanese)
https://www.au.com/support/service/mobile/guide/manual/ (Japanese)

After-sales service

■ When asking for repair
For repair, contact Repair and Delivery Support Center.
During the warranty period
Outside the warranty period
* The warranty is valid for one year from the day that you first buy the product.
• Before handing in the product for repair, make a backup of the contents of memory since they may disappear
during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of
memory be altered or lost.
• Recycled parts that meet the Company's quality standards are sometimes used for repair.
• Collected au device by Replacement device delivery service which you used before are recycled to cell phones for
replacement after repairs. Also replaced parts by au after-sales service are collected and recycled by KDDI. They
are not returned to customers.
• The product which is processed, remodeled, analyzed (including by modifying or analyzing the software (including
by rooting etc.), reverse engineering, decompiling), or repaired by an unauthorized repair office is not covered by
the warranty and repair may be refused.
• The battery in the product is not covered by the free-of-charge repairs warranty except in the case of a fault caused
by a defect in the battery's materials or manufacture.
• Accessories and samples other than the product main unit are not covered by the free-of-charge repairs warranty.
■ Performance parts for repair
The Company retains performance parts for repair of the Galaxy Fold main unit and its peripherals for four years after
discontinuation of production. "Performance parts for repair" refers to parts required for maintaining the functions of the product.
■ Free-of-charge repair warranty
1. When you contact the repairs help desk, have the serial number (IMEI number) ready. You can find the serial number
(IMEI number) on the product or on a sticker attached the box the product is sold in.
2. If this device malfunctions during the warranty period and during normal use that follows the precautions listed in the
instruction manual, au will repair the device for free.
Repairs will be done based on the terms of services of the free-of charge repair
warranty described.
We shall repair the product for a charge as requested by the customer if repair
renders it usable.
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