FP PostBase Dynamic Scale Operator's Manual page 21

Problem
Dynamic Scale does not transport. PostBase Vision has not recognised the scale
...
general errors
Letter jam.
PostBase Vision signals a jam
although no letters are in the letter
path.
Other errors ...
Possible cause and remedy
or the scale is defective.
Check whether the LED status indicator on the
Dynamic Scale (centrally below the hood) is
illuminated.
If the LED status indicator is not lit up:
• Turn off the PostBase Vision.
• Check whether all system components are
correctly connected (power cable, connec-
tion cable). See page 12.
• Turn on the PostBase Vision again. With a
system start, the PostBase Vision activates
all connected system components.
If the problem persists: Call Customer Support.
On how to clear a letter jam, please read
chapter 6.2.
The sensors (light barriers) are soiled.
Clean the sensors (see chapter 5.2).
You can find further tips for troubleshooting in
the reference guide of your franking system
PostBase Vision.
If you are unable to remedy a fault yourself,
please contact Customer Support.
Tips for troubleshooting
21