Tips For Troubleshooting; Error Messages And Help - FP PostBase Dynamic Scale Operator's Manual

20
PostBase Vision Dynamic Scale
6

Tips for troubleshooting

6.1

Error messages and help

Problem
... during installation / commissioning
Delivery is incomplete /
damaged.
Franking machine does not
recognise the Dynamic Scale.
... when weighing (Dynamic Scale)
Dynamic Scale does not
determine the weight.
Possible cause and remedy
Do not start operating the PostBase Vision
franking system. Contact Customer Service.
Check whether the LED status indicator on the
Dynamic Scale (centrally below the hood) is
illuminated.
If the LED status indicator is not lit up:
• Turn off the PostBase Vision.
• Check whether all system components are
correctly connected (power cable, connec-
tion cable). See page 12.
• Turn on the PostBase Vision again. With a
system start, the PostBase Vision activates
all connected system components.
If the problem persists: Call Customer Support.
Weighing function and format detection are
turned off.
To activate the 'dynamic weighing' function
please read chapter 4.2.
Scale is defective.
Call Customer Support.