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All acrylic and gelcoat products manufactured by Hytec are covered by a 5-year warranty from the date of sale to the
original owner. This warranty does not cover materials and component parts manufactured by others (such as pumps, jets,
pipes, and fittings), which are subject to warranties offered by their original manufacturers. Hytec Plumbing Products
warrants to the purchaser of each Hytec product that such product will at time of sale be free from defect in material and
workmanship, and that Hytec will at its option repair the original unit or supply an equivalent unit in exchange, such
exchange to be F.O.B. at Hytec warehouse. Hytec shall not be responsible for shipping, handling, or installation damage;
or any expense of removal, transportation or installation of any original or exchange unit. Under no circumstances will
Hytec Plumbing Products assume liability for consequential damages or labour charges resulting therefrom.
This warranty is non-transferable and shall be voided if the unit is removed from its place of initial installation or is not
installed in accordance with the manufacturer's instructions. Further, this warranty does not apply if the unit has been
subjected to accident, abuse, misuse, damage caused by flood, fire or act of God, or if the unit or the plumbing fixtures
used in connection with it are not installed in compliance with local codes and ordinances. Any modifications or alterations
to a unit, without prior authorization from Hytec Plumbing Products, or the installation of therapy jets by anyone other than
Hytec Plumbing Products, will void all warranties. This includes the installation of steam generators.
HYTEC'S LIMITED WARRANTY OBLIGATIONS ARE EXPRESSLY LIMITED TO THOSE SET FORTH HEREIN, AND
ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. THE LIABILITY OF HYTEC TO THE BUYER
WITH RESPECT TO THE SALE OF A UNIT SHALL BE LIMITED TO REPAIR OR REPLACEMENT AS PROVIDED
HEREIN TO A MAXIMUM OF THE PURCHASE PRICE OF THE RELEVANT UNIT AND DOES NOT INCLUDE ANY
COST OF REMOVAL OR REINSTALLATION OR CONSEQUENTIAL DAMAGES OF ANY KIND.
To obtain warranty service, contact Hytec Customer Service at (800) 871-8311 or (250) 546-3067, or email
hytec.customer.service@kohler.com. Please have ready all pertinent information regarding your claim, including a
complete description of the problem, the product, model number, serial number and a copy of your original invoice. If the
serial number is not available, please provide a digital photo of the unit.
Authorized Service Representatives for Hytec have been thoroughly trained to perform both in and out of warranty repairs
to Hytec products. Through this training, they are familiar with the Hytec Warranty Policy. If in the opinion of the
Authorized Service Representative, the service required is not within the scope of the Hytec Warranty Policy, they will
advise you before beginning the work. Should this occur, payment of all invoices related to the service is the responsibility
of the consumer. If the problem can be attributed to incorrect installation, please contact your installing contractor. Should
there be a difference of opinion pertaining to warranty coverage between the Authorized Service Representative and the
consumer; clarification will be provided by Hytec Customer Service.
HYTEC PLUMBING PRODUCTS
(Division of Kohler Canada Co.)
Phone (250) 546-3067 • Fax (250) 546-3170
114909-2 – 04/08/2020
4150 Spallumcheen Drive
Armstrong, BC, V0E 1B6
LIMITED 5 YEAR WARRANTY
Please visit our website
your local representative contact information.
5
http://www.hytec.ca
to find
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