Troubleshooting; Guarantee - Shark DuoClean HZ500EU Series Instructions Manual

TROUBLESHOOTING

WARNING: To reduce the risk of shock and unintended operation, turn off power and
unplug unit before servicing.
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Empty the dust cup. Check filters to see if they need cleaning. Follow instructions for
rinsing and completely air-drying the filters before reinstalling them.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brush-roll or
Soft Roller.
• Ensure the brush-roll cover is locked in place. First, turn the nozzle upside down. Using a
coin, turn the three locks counterclockwise. Push down on both sides of the cover until it
clicks securely into place, then turn locks clockwise to close.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
• Turn off the unit to disengage the brush-rolls. To restart, press the power button on
the handle.
NOTE: During above-floor cleaning, accessories are optimized for different types of debris
(See Available Accessories section).
Brush-rolls do not spin.
• If the brush-roll indicator light turns solid red, immediately turn off and unplug the vacuum.
• Disconnect the wand from the floor nozzle and clear any blockages.
• Reconnect the wand, plug in the vacuum, and turn on the power.
• If the brush-roll indicator light on the floor nozzle is green, the blockage has been
successfully cleared. If the light is still red, please contact Customer Service on
+44 (0)800 862 0453.
Vacuum turns off on its own or if the indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat that will shut off if it overheats.
Should this occur, perform the following steps to restart the motor-protective thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Emptying the Dust Cup section).
3. Disassemble the entire vacuum.
4. Check for blockages in hose, floor nozzle, inlet openings, and accessories.
5. Reassemble the entire vacuum to ensure all parts click into place.
6. Allow unit to cool for a minimum of 45 minutes.
7. Plug in vacuum and turn it on.
Vacuum is making a loud noise.
If you run over a hard or sharp object or notice a noise change while vacuuming, check
for blockages or objects caught behind the brush-roll. (Refer to Maintenance section for
more information.)
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FIVE (5) YEAR LIMITED GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product
(your "statutory rights"). You can enforce these rights against your retailer. However, at Shark
about the quality of our products that we give you an additional manufacturer's guarantee of up to five years upon
registration with Shark. Offer valid only in United Kingdom and Republic of Ireland. These terms and conditions
relate to our manufacturer's guarantee only – your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our guarantee. They do not affect your statutory rights
or the obligations of your retailer and your contract with them.
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to
work properly for as long as possible. The guarantee it comes with is an important consideration - and reflects
how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark ® machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862
0453) is open from 9.00am to 6.00pm Monday - Friday. It's free to call, and you'll be put straight through to a
Shark representative. You'll also find online support at sharkclean.eu/uk.
®
How do I register my Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you'll need the following information
about your machine:
• Serial number (on the machine rating label).
• Date you purchased the machine (receipt or delivery note).
• To register online, please visit sharkclean.eu.
IMPORTANT
• The guarantee covers your Product for 2 years (or for 5 years, if registered) starting on the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your
receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may
invalidate your guarantee.
What are the benefits of registering my free Shark® guarantee?
When you register your guarantee we'll have your details to hand if we ever need to get in touch.
You can also receive tips and advice on how to get the best out of your Shark® vacuum and hear the latest news
about new Shark technology and launches. If you register your guarantee online, you'll get instant confirmation
®
that we've received your details.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your Product is guaranteed for a total of five years
(2 years plus an Extended guarantee of 3 years).
What is covered by the free Shark® guarantee?
Repair or replacement of your Shark ® machine (at Shark's discretion), including all parts and labour. A Shark
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark

guarantee?

®
• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt, batteries etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark
• Faulty installation (except where installed by Shark
• Repairs or alterations carried out by parties other than Shark
What happens when my guarantee runs out?
Shark ® does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has elapsed. In this case please contact our
free phone customer service help line and ask about our out guarantee program, on 0800 862 0453.
Where can I buy genuine Shark® spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark
®
find a full range of Shark ® spares and replacement parts for all Shark
at sharkclean.eu.
Please remember that using non-Shark ® spares invalidates your guarantee.
® we are so confident
® Operating Manual supplied with your machine.
Genuine Components.
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®
® or its agents.
vacuum. You'll
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® machines at sharkclean.eu. Accessories are
sharkclean.eu
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