Need Assistance; Troubleshooting Checklist; Contacting Adaptec - Adaptec SlimSCSI APA-1460 Installation Manual

Need Assistance?

Troubleshooting Checklist

Check these items first if your SlimSCSI adapter and
SCSI devices do not operate properly. If you are using
Adaptec EZ-SCSI 4.0, also see the troubleshooting infor-
mation in the EZ-SCSI 4.0 Quick Reference and the
readme file on the Setup diskette:
Be sure all SCSI bus and power cables are properly
connected and all devices are turned
Be sure the SlimSCSI adapter is firmly installed in the
PCMCIA slot.
Be sure each SCSI device has a different SCSI ID.
Be sure the last SCSI device on the SCSI bus is
terminated.
Be sure at least one SCSI device connected to the
SlimSCSI adapter supplies termination power to the
SCSI bus. Some devices have a switch to enable or
disable termination power.
(Windows 3.1 PCs Only) Be sure that the Adaptec
EZ-SCSI drivers are listed after the CardWizard Pro
drivers in the config.sys file.
(Windows NT PCs Only) Follow these steps if
CD-ROM drives or hard disk drives do not appear in
File Manager or Disk Administrator:
– Open the Control Panel, then open Devices.
– Look at the scsidisk and scsicdrm devices.
– If scsidisk and/or scsicdrm have not been started,
select them and set the device to System by click-
ing on the Startup button.
– Reboot the PC.
(Windows NT PCs Only) Follow these steps to deter-
mine if the SlimSCSI drivers loaded properly:
– Open the Control Panel, then open Devices.
– Look at the sparrow device.
– If the sparrow device has not been started, there is
a device or resource problem.

Contacting Adaptec

If you have questions about installing or using your
.
ON
Adaptec product, check this document first—you will
find answers to most of your questions here. If you need
further assistance, please contact us. We offer the follow-
ing support and information services:
– You can also check for errors in loading drivers by
opening Administrative Tools and then opening
Event Viewer. Errors are listed under sparrow.
(OS/2 PCs Only) Your SCSI subsystem and SCSI
devices may become unstable when your laptop PC
enters suspend mode (APM). (This is due to the way
in which IBM has implemented suspend mode in
OS/2.) If this problem occurs, disable suspend mode.
For technical support, for information about the
Adaptec Electronic Bulletin Board Service (BBS) and
the File Transfer Protocol (FTP) and World Wide Web
(WWW) Servers, and for access to the Interactive Fax
system, call 800-959-SCSI (7274) or 408-945-2550,
24 hours a day, 7 days a week. To speak with a prod-
uct support representative, call 408-934-SCSI (7274),
Monday through Friday, 6:00
Time; after these hours, on weekends, and on holi-
days, product support is also available for a fee at
800-416-8066.
– The Adaptec BBS provides answers to commonly
asked questions and information on software
upgrades and other topics. The BBS is available 24
hours a day, 7 days a week, at 408-945-7727; 1200/
2400/9600/14,400/28,800 bps, 8 data bits, 1 stop
bit, no parity.
– The Adaptec FTP and WWW Servers provide
product literature, answers to commonly asked
questions, and information on software upgrades
and other topics. The FTP and WWW Servers are
available from the Internet 24 hours a day, 7 days
a week, at ftp.adaptec.com and
http://www.adaptec.com.
– The Adaptec Interactive Fax system provides
product literature, answers to commonly asked
questions, and current information about
Adaptec products and services. The Adaptec
Interactive Fax system is available 23 hours a day,
7 days a week. The Fax system is out of service
. . to 5:00 . ., Pacific
A M P M
9