Oticon Medical Ponto Plus Troubleshooting

Baha

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Troubleshooting the Ponto Plus and

Ponto Plus Power BAHA

No sound

 Change the battery. You may wish to try a battery from a different pack of batteries

if it was changed recently.

 The mute (stand-by) feature may be on. Briefly press and release the push button

and the BAHA will resume its previous setting.

 There may be dirt in the coupling or sound inlets. You can clean your BAHA

processor with a soft, dry cloth. Remove any dirt or entangled hair around the

coupling.

 Moisture. The BAHA is not waterproof. Open the battery drawer fully and let the

BAHA dry.

 Worn-out battery. Change the battery. You may wish to try a battery from a different

pack of batteries if it was changed recently.

 Check the BAHA is correctly connected to the abutment.

 Check the position of the BAHA. Make sure it is not touching something (for example

your ear, collar, hat or glasses).

 If volume is enabled, reduce the volume via the side dial.

Table of Contents

Do you have a question about the Ponto Plus and is the answer not in the manual?

Page 1 Troubleshooting the Ponto Plus and Ponto Plus Power BAHA No sound  Change the battery. You may wish to try a battery from a different pack of batteries if it was changed recently.  The mute (stand-by) feature may be on. Briefly press and release the push button and the BAHA will resume its previous setting.
Page 2  The tamper resistant battery drawer is locked. Use the small screwdriver to turn the tamper-resistant screw to the unlocked (horizontal) position. Helpful resources  Ponto Plus user guide (pdf)  More support can be found on the Oticon Medical website...

Ponto plus power