Oticon Medical Ponto 3 Series Troubleshooting

Troubleshooting the Ponto 3 series
BAHA (including Ponto 3, Ponto 3
Power and Ponto 3 Super Power)

No sound

 Change the battery. You may wish to try a battery from a different pack of batteries
if it was changed recently.
 The mute (stand-by) feature may be on. Briefly press and release the push button
and the BAHA will resume its previous setting.

Intermittent or reduced sound

 Dirt in the coupling or sound inlets. You can clean your BAHA processor with a soft,
dry cloth. Remove any dirt or entangled hair around the coupling.
 Moisture. The BAHA is not waterproof. Open the battery drawer fully and let the
BAHA dry.
 Worn-out battery. Change the battery. You may wish to try a battery from a different
pack of batteries if it was changed recently.

Whistling noise (feedback)

 Check the BAHA is correctly connected to the abutment.
 Check the position of the BAHA. Make sure it is not touching something (for example
your ear, collar, hat or glasses).
 If volume is enabled, reduce the volume via the side dial. If you have an Oticon
Medical Streamer accessory you can use this as a remote to adjust the volume of the
BAHA.