Oticon Medical Ponto 3 Series Troubleshooting

Oticon Medical Ponto 3 Series Troubleshooting

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Troubleshooting the Ponto 3 series
BAHA (including Ponto 3, Ponto 3
Power and Ponto 3 Super Power)

No sound

 Change the battery. You may wish to try a battery from a different pack of batteries
if it was changed recently.
 The mute (stand-by) feature may be on. Briefly press and release the push button
and the BAHA will resume its previous setting.

Intermittent or reduced sound

 Dirt in the coupling or sound inlets. You can clean your BAHA processor with a soft,
dry cloth. Remove any dirt or entangled hair around the coupling.
 Moisture. The BAHA is not waterproof. Open the battery drawer fully and let the
BAHA dry.
 Worn-out battery. Change the battery. You may wish to try a battery from a different
pack of batteries if it was changed recently.

Whistling noise (feedback)

 Check the BAHA is correctly connected to the abutment.
 Check the position of the BAHA. Make sure it is not touching something (for example
your ear, collar, hat or glasses).
 If volume is enabled, reduce the volume via the side dial. If you have an Oticon
Medical Streamer accessory you can use this as a remote to adjust the volume of the
BAHA.

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Summary of Contents for Oticon Medical Ponto 3 Series

  • Page 1 Troubleshooting the Ponto 3 series BAHA (including Ponto 3, Ponto 3 Power and Ponto 3 Super Power) No sound  Change the battery. You may wish to try a battery from a different pack of batteries if it was changed recently.
  • Page 2  The tamper resistant battery drawer is locked. Use the small screwdriver to turn the tamper-resistant screw to the unlocked (horizontal) position. Helpful resources  Ponto 3 user guide (pdf)  More support can be found on the Oticon Medical website...

This manual is also suitable for:

Ponto 3Ponto 3 powerPonto 3 super power

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